Venue owner guide

This walks you through creating a venue-owner account and getting your first venue in front of organizers. A venue owner lists spaces (a hall, a studio, a garden pavilion), describes what is on offer and answers booking requests from organizers. Your own portal opens at Venue Dashboard after you sign in.

What you can do here

• List venues with address, capacity, amenities and photos, and design a seating layout.
• Offer services and packages that organizers can add to a request.
• Control availability by blocking dates on a calendar.
• Answer booking requests — approve with a price and deposit, or decline.
• Follow your bookings, revenue and reviews.

Create your account and first venue

1. Open the For Venues page and choose to register as a venue owner. Fill in Name ①, Email, Country ② (where your business is registered; it cannot be changed later) and a Password, or sign up with Google, Facebook or LinkedIn.
2. Click Register as a venue owner ③. You are signed in and land on a short setup checklist.
3. Add your first venue — see Adding a Venue. Three steps are required before the setup bar disappears: your profile, a venue, and venue details (a capacity above zero).
4. Optionally add photos and services. They are on the checklist, but they are what makes a listing attractive: see Venue Photos & Gallery and Venue Services & Packages.
5. Wait for the review. A new venue is Awaiting review until an administrator approves it; only then can organizers find it. See Approval and Your Public Listing.

123

The portal at a glance

• Venue Dashboard — your counts and a row per venue.
• My Venues — the list, plus the pages of each venue (details, designer, services, packages, booking requests).
• Calendar — bookings, pending requests and blocked dates across all venues.
• Reviews, Finances and Analytics — what organizers say, what your bookings are worth, and how requests turn into bookings.

Good to know

• Payments for venue hire are not handled by EventMann. The organizer and you agree the price in the request, and you settle the deposit and the balance between yourselves. The Finances page is a record of those agreements.
• Your notification preferences include Venue booking requests and Venue listing decisions. Both send an email as well as the bell notification when switched on.
• Organizers can also create venues from their own panel under Venues, using the same pages. An organizer cannot book their own venue.
• A venue-owner account does not open the organizer panel. If you also run events, that needs the organizer role on your login.

Troubleshooting

• Your country is not in the list — only the countries EventMann works in are offered.
• You cannot see the venue you added in the public list — it is still being reviewed, switched off by you, or rejected. The status badge on My Venues says which.
• The setup bar stays — one of the three required steps is missing. The most common one is the capacity: it must be greater than zero.

Related

• Venue Owner Dashboard
• Adding a Venue
• Handling Booking Requests

The Venue Dashboard (Venue Dashboard in the sidebar) is the first page you see after signing in. It tells you in one glance how many of your venues organizers can actually book, how many services and packages you offer, and whether any booking request is waiting for your answer. It has nothing to configure; every card and row links to the place where you act.

What you can do here

• Check the five counters at the top.
• Jump to the pending requests of a venue.
• See the state of every venue and open it with Manage.
• Add your first venue when you have none.

The counters

Counter	What it counts
Active venues ①	Venues that organizers can find and book: approved by an administrator and switched on by you. Venues that are awaiting review, rejected or switched off are not counted. When there are such venues, a link n not listed ② takes you to My Venues.
Bookable services	Active services of your listed venues. A service you switched off, or one at an unlisted venue, is not counted.
Packages	All service packages across your venues.
Pending ③	Booking requests waiting for your decision. When they all belong to one venue the card is a link straight to that venue’s pending requests.
Total Requests	All booking requests ever received, whatever their status.

The venue rows

1. Each venue shows its first photo (or a placeholder), its name ④, city and country.
2. A coloured badge says what the world sees: Listed and accepting bookings, Awaiting review, not listed yet, Inactive, hidden by you or Rejected, not listed. See Approval and Your Public Listing.
3. n Services counts all services of the venue, including switched-off ones.
4. A yellow chip n Pending → appears when requests are waiting; it opens that venue’s list filtered to Pending.
5. Manage ⑤ opens the venue’s page.

12345

Good to know

• A venue counts as active only when it is both approved and switched on, so the dashboard never reports a venue as live that organizers cannot reach.
• With no venue yet, the page shows an empty state with Add your first venue.
• New booking requests also arrive as a bell notification and, if your Venue booking requests preference is on, as an email.
• The counters read your data when the page opens; there is no automatic refresh.

Troubleshooting

• Active venues says 0 but you added a venue — it is still being reviewed, was rejected, or is switched off. The row badge tells you which.
• The Pending card is not a link — requests are waiting in more than one venue. Use the yellow chips on the individual venue rows.
• Bookable services is lower than the services you created — some are switched off, or their venue is not listed.

Related

• My Venues
• Handling Booking Requests
• Calendar

My Venues (sidebar) lists every venue you own, with its status, and is the way in to each venue’s own pages. From a venue’s page you reach its details, layout designer, services, packages, availability and booking requests.

What you can do here

• See all your venues with capacity and listing status.
• Create a new venue with Create Venue ①.
• Open (View), change (Edit) or remove (Delete) a venue.
• Look at other owners’ listed venues on the Browse Venues tab ②.

Read the list

The tab My Venues carries a counter with the number of venues you own. The table has one row per venue:

• Name — with city and country underneath. Click it to open the venue.
• Date — the day you created the venue.
• Capacity — the number you entered, or a dash.
• Status ③ — one of four badges: Listed and accepting bookings, Awaiting review, not listed yet, Inactive, hidden by you and Rejected, not listed. Hover a rejected badge to read the administrator’s note.
• Actions ④ — View, Edit and Delete.

1234

The venue page

View opens the page of one venue. At the top are the buttons Open Designer ①, Packages ②, Services ③, Edit ④ and Booking Requests ⑤. Below are the capacity, time zone, status, website, description, amenities and photos, the Zones of your layout, and on the right the availability calendar with the form to block dates.

12345

If the venue is not listed, a coloured notice ① above the details explains why and what to do. For a rejected venue it also prints the administrator’s note ②:

12

Delete a venue

1. Click Delete in the row and confirm.
2. The venue is removed together with its services, packages, zones and seats, availability blocks, reviews and booking requests. Events that were linked to it stay and simply lose the venue link.

Deleting cannot be undone. To take a venue off the market without losing anything, switch it off instead: untick Active under Edit.

Browse Venues

The second tab lists approved and active venues of other owners, with photo, capacity, amenities and a search box. It shows what organizers see when they look for a place. Booking a venue is something organizers do, so a venue-owner account sees the cards without a Book venue link.

Good to know

• You can own several venues. Every listing is reviewed on its own.
• The status badge combines two facts: the administrator’s decision (pending, approved, rejected) and your own Active switch. A rejected or pending venue is never shown to organizers, whatever the switch says.
• Changing a venue’s name changes its public web address, because the address is made from the name.
• Editing an approved venue does not send it back for review.

Troubleshooting

• The venue is not in the Browse tab or on the public site — it must be approved and active. See Approval and Your Public Listing.
• You deleted a venue by mistake — it cannot be restored. Create it again.
• You cannot find the Create button — it is at the top right of the page, next to the title.

Related

• Adding a Venue
• Approval and Your Public Listing
• Handling Booking Requests

You add a venue under My Venues with Create Venue. The form describes the place; when you save it, the venue goes to an administrator for review and becomes visible to organizers once approved. This article walks through the form field by field.

What you can do here

• Describe a venue: name, description, address, time zone, capacity, website and amenities.
• Upload photos at the same time.
• Give the administrator a reference that proves you operate or may list the venue.

Add a venue

1. Open My Venues and click Create Venue.
2. Enter the Venue Name ① (required) and a description. The description editor supports bold, italic, underline, headings and lists; use it to say what the space is good for, how it is laid out and anything organizers should know.
3. Fill in the Address ② card: street address, City ③ and Country. Choose the Timezone (required) — availability and requested times are interpreted in the venue’s own time.
4. Enter the Capacity, the largest number of people the venue holds. A capacity above zero is one of the three steps that complete your setup.
5. Add a Website if you have one. It must be a full address starting with https:// or http://.
6. Type the Business / venue registration reference — for example a company register number. The form describes it as proof that you operate or are authorised to list this venue; it is reviewed before the venue goes public.
7. Under Amenities type a feature (“Cloakroom”, “Step-free access”) and click Add or press Enter. Each one becomes a tag you can remove with ×.
8. Under Photos choose your pictures — see Venue Photos & Gallery.
9. Leave Active ticked, so the venue is shown as soon as it is approved. Untick it to keep the venue hidden.
10. Click Create Venue at the bottom.

123

What happens next

1. You return to My Venues with the confirmation that the venue was created. Its badge reads Awaiting review, not listed yet.
2. Administrators are notified that a venue is waiting.
3. When they decide, you receive a bell notification and, if your Venue listing decisions preference is on, an email. For a rejection the email carries the reviewer’s note.
4. Only an approved, active venue is visible to organizers. See Approval and Your Public Listing.

Settings explained

Field	Required	Notes
Venue Name	Yes	Up to 200 characters. It also makes the public web address.
Description	No	Formatted text.
Address, City, Country	No	Shown on the public page and in organizers’ search.
Timezone	Yes	Pick from the searchable list.
Capacity	No	Whole number of at least 1.
Website	No	A valid address.
Business / venue registration reference	No	Up to 120 characters. Helps the review.
Amenities	No	Free tags.
Photos	No	JPG, PNG or WebP, up to 5 MB each.
Active	—	Your own on/off switch.

Good to know

• Every field except the name and the time zone can be completed or changed later under Edit.
• Venues with a street address, a registration reference and photos are easier for the reviewer to verify, and more attractive to organizers.
• Organizers can also create venues in their own panel, using this same form.

Troubleshooting

• The form does not save — look for a red message: the name and the time zone are required, the website must be a valid address and each photo at most 5 MB.
• The time zone you need is missing — the list is searchable; type the city name of the zone (for example “Berlin”).
• The venue stays in review for long — the review is done by people. Check that the registration reference is filled in.

Related

• Venue Photos & Gallery
• Approval and Your Public Listing
• My Venues

Photos are the first thing an organizer looks at when choosing a space. You add and remove them in the venue form — when you create the venue, or later under My Venues → Edit in the Photos card. There is no separate gallery manager: the photos of a venue are one list that you edit together with the rest of the form.

What you can do here

• Upload up to twelve pictures at a time.
• Remove pictures you no longer want.
• Rely on the first picture as the cover that appears in lists.

Add photos

1. Open My Venues, click Edit on the venue and scroll to the Photos card.
2. Click Choose Files ② and select one or several pictures. The card says JPG, PNG or WebP · max 5 MB each.
3. Click Save ③. The new pictures are added after the ones already there.

Remove a photo

1. In the Photos card, click the × on the thumbnail ①. The picture turns pale to show it is marked for removal; click the × again to keep it after all.
2. Click Save ③. Only now are the marked files deleted from storage, so they stop being served at once.

123

Where your photos appear

• The cover — the first photo is the one used in lists: your dashboard row, the Browse Venues cards, the organizer’s request form and the public venue directory.
• The public venue page — a strip at the top shows the first three photos.
• Your venue page — every photo, as thumbnails under Photos.

123

Good to know

• You cannot reorder photos. To make a different picture the cover, remove the others and upload them again after it, or upload the cover first when you create the venue.
• Photos have no captions, and the venue has no separate floor-plan upload: the seating layout is built in the designer.
• Choose pictures that show the space the way an organizer will use it: the hall empty and set up, the entrance, the stage, the kitchen.
• Large photos are accepted up to 5 MB each. SVG, GIF and PDF files are not accepted.

Troubleshooting

• The upload fails — check the type (JPG, PNG, WebP) and that each file is at most 5 MB. A request is limited to twelve new pictures.
• The new photo does not show as cover — the cover is the first picture in the list; new uploads go to the end.
• A removed photo is still visible — you marked it but did not click Save.
• The public page shows only three pictures — that is the size of the strip. All photos remain on your own venue page.

Related

• Adding a Venue
• Floor Plans & Layouts
• Approval and Your Public Listing

The Venue Designer is where you draw your hall as a set of zones — a stage, a seated stalls area, a gallery, a standing area — and place seats in them. You design the layout once; organizers who book the venue can copy it into the seat map of their event. Open it from a venue’s page with Open Designer.

What you can do here

• Create zones with a name, type, colour and optional capacity.
• Generate a grid of rows and seats in a zone in one step.
• Drag seats to match the real room.
• Edit or delete zones.

Add a zone

1. Open My Venues → the venue → Open Designer.
2. In the Add Zone card type a Name ① (for example “Stalls”).
3. Choose the Type: Standing Area, Seated Section, Stage, Backstage, VIP Area or General Admission, then a Colour and, if you like, a Capacity.
4. Click Add Zone ②. The zone appears in the list below the form and as its own canvas on the right.

Put seats into a zone

1. Click the zone in the list ③ to expand it.
2. Under Generate Grid ④ enter the number of Rows (1–50) and Seats / Row (1–100), then click Generate. Rows are lettered A, B, C… and seats numbered from 1, so the first seat is A1.
3. Generating replaces every seat already in the zone. If the zone has seats, you are asked to confirm: “This will replace all existing seats in this zone.”
4. If you gave the zone a capacity, the grid may not hold more seats than that. Otherwise you get a message saying how many seats you asked for and what the capacity is.
5. On the right, drag a seat ⑤ to move it. Seats snap to a 20-pixel grid and each move is saved when you let go.

12345

Edit or delete a zone

• Expand the zone and change its name, type, colour or capacity, then click Save Changes.
• Delete Zone removes the zone and all its seats after a confirmation (“Delete this zone and all its seats?”).
• Stage, backstage and standing zones can stay without seats; they show an empty canvas and their capacity.

How organizers use your layout

When an organizer has the venue assigned to an event — after you approved their booking request — they can click Clone Layout on the event’s Venue page. Your zones and seats are copied into that event’s seat map, replacing what it had. EventMann refuses this when seats of that event have already been sold, so nobody loses a seat assignment. Seats are re-spaced onto the event’s own grid, and a zone is linked to the event’s ticket type of the same name (not case-sensitive) — so a zone called “Stalls” is linked to a ticket type called “Stalls” automatically; any other zone the organizer assigns by hand. The copy is independent: later changes to the venue do not alter events that already cloned it.

Good to know

• The venue page lists your zones with the number of seats and the capacity of each.
• Seats are template positions. They do not record who sat where; that belongs to the organizer’s event.
• Seats cannot be deleted one by one. To change the count, generate the grid again or delete the zone.
• The designer saves as you work: zone forms save on click, seat drags on release. There is no draft state.
• A layout is optional. A venue without zones works for requests; only the Clone Layout option needs it.

Troubleshooting

• “A grid of 150 seats exceeds the zone capacity of 140” (with your own numbers) — rows times seats is more than the zone’s capacity. Reduce the grid or raise the capacity first.
• A seat jumps back after dragging — it was not saved, usually because the connection dropped. Drag it again.
• The canvas is wider than the screen — large grids scroll sideways inside the card.
• An organizer cannot clone your layout — the venue must be assigned to their event, and the venue needs at least one zone.

Related

• My Venues
• Handling Booking Requests
• Managing Venue Availability

A new venue is not visible to organizers straight away. An administrator checks every venue before it is listed, and you decide separately whether an approved venue is switched on. This article explains the four listing states you will see, how the review works, what the public page contains and what to do when a venue is rejected.

The two things that decide whether a venue is listed

1. The review — an administrator sets the venue to Approved or Rejected. A new venue starts as Pending review.
2. Your switch — the Active checkbox under Edit (“Shown publicly once approved. Switch off to hide the venue temporarily”).

A venue is listed only when it is approved and active. The badge on My Venues, on the dashboard and on the venue’s page combines both facts:

Badge	Meaning	What to do
Listed and accepting bookings	Approved and active. Organizers can find it and send requests.	Answer requests.
Awaiting review, not listed yet	An administrator has not decided yet.	Wait. You are notified.
Inactive, hidden by you	Approved, but you switched it off.	Tick Active under Edit to list it again.
Rejected, not listed	The administrator declined it. The venue is hidden whatever the switch says.	Read the note, fix the listing and contact support.

How the review works

1. When you save a new venue, the administrators receive a notice with the venue name and your contact details.
2. They look at the venue and the Business / venue registration reference you gave — the proof that you operate or may list the venue. Venues with an address, a registration reference and photos are easiest to verify.
3. They approve or reject, with an optional note for a rejection.
4. You are told by a bell notification and a push if enabled, and by email if your Venue listing decisions preference is on. A rejection email carries the note.

Your account is not verified separately: it is the venue that is reviewed, one by one. Editing an approved venue afterwards does not send it back for review.

If a venue is rejected

1. Open the venue from My Venues. The red notice says Rejected, not listed and prints Note from the review with the administrator’s reason. Hovering the badge in the list shows the note too.
2. Correct what the note names under Edit — for example the address or the registration reference.
3. Contact support (Support in the sidebar) and ask for another review. The notice itself says so: “Update the listing and its proof of authority, then contact us for another review.” Saving the form does not resubmit it by itself.

What organizers see once it is listed

• The public venue page with a strip of your first three photos, the name, address, capacity, website, description and amenities.
• Your active services and active packages, with prices.
• Published reviews from organizers, with your replies if any.
• The venue’s upcoming public events.
• For a signed-in organizer, a Request Venue button. Organizers cannot request their own venue.
• The venue in the Browse Venues tab of the organizer panel and in the public venue directory.

Good to know

• Switching a listed venue off takes effect at once: its page answers “not found” and it disappears from the lists. Requests already approved stay approved.
• Changing the venue’s name changes the address of its public page.
• You always see all your venues in your portal, whatever their state; the state only decides what organizers and visitors see.

Troubleshooting

• The venue has been waiting a long time — the review is done by people. Check that the registration reference and the address are filled in, then contact support if it still waits.
• The public page says not found — the venue is not both approved and active.
• Organizers say they cannot find the venue — the same: look at the badge.

Related

• Adding a Venue
• My Venues
• Handling Booking Requests

Each venue has an availability card on its page (My Venues → View). It is where you block dates yourself — for maintenance, private hire or a holiday closure — so that nobody is promised a date you cannot give. This article explains how to block and unblock dates and how requests are checked against your blocks and events.

What you can do here

• Check a month overview of the venue and the list of periods you blocked.
• Block a date range with an optional reason.
• Remove a block again.

Block dates

1. Open the venue’s page. On the right, the Availability card is a month overview with a legend (Blocked and Event); use the arrows ① to move between months.
2. In the Block Dates card enter Blocked From ② and Blocked Until. Both include a time. For whole days, use 00:00 on the first day and 23:59 on the last.
3. Optionally write a Reason (for example “Stage renovation”, up to 255 characters). It is shown next to the period in the list, and if a request clashes with it, in the message you get when you try to approve that request.
4. Click Block Dates ③. The period appears under Blocked Periods ④.

1234

Remove a block

1. Under Blocked Periods click Remove next to the period.
2. Confirm — the dialog reminds you that the dates become bookable again.

How requests are checked against it

• When an organizer sends a request for dates that clash with a block, an event or another approved booking, the request is still accepted, but the organizer sees a warning. The decision is yours.
• When you approve a request, EventMann checks it again. If the dates overlap one of your blocked periods, an event at the venue, or another approved request, the approval is refused and the message names what is in the way — the reason of the block, the event title or the other organizer. Remove the block or decline the request.
• When an organizer assigns your venue to an event, the event page warns them if the dates are not free.

Good to know

• Reading the colours. The month overview colours every day of a blocked period red and every day of an event at the venue violet, first and last day included, so a one-day event shows too. The Blocked Periods list under the form gives the exact times and reasons, and the Calendar page in the sidebar also shows your requests.
• Events that are assigned to your venue count as taken when a request is checked, so you do not block those dates yourself.
• Pending requests do not hold dates. Only an approved request does, because approval is what links the event to your venue.
• The calendar page in the sidebar (Calendar) shows all your venues together, including requests; this card shows one venue.
• Every block is at venue level. A hall with several rooms is one venue, so a block closes all of it. If rooms are booked independently, list them as separate venues.
• Times are read in the venue’s time zone, which you set in the venue form.

Troubleshooting

• “Blocked until” is refused — it must be later than Blocked From.
• A day still looks free after you blocked it — check the Blocked From and Blocked Until times in the list under Blocked Periods; the period must run through that day. Remove it and add it again if not.
• You cannot approve a request — the message names the clash. If it is your own block, remove it; if it is another approved booking, you must decline one of the two.
• The calendar shows an event you do not recognise — an organizer linked it to your venue. Open Booking Requests and look for the matching request.

Related

• Calendar
• Handling Booking Requests
• My Venues

A service is something you can add to a hire — stage lighting, a cloakroom attendant, use of the kitchen, parking. A package bundles several services at one price. Organizers choose from both when they send a request, and the public page of your venue lists them. You manage both from a venue’s page: My Venues → View → Services or Packages.

What you can do here

• Add, edit, switch off and delete services, grouped by category.
• Bundle services into packages with their own price.
• See the number of services, how many are active, and the average price.

The services page

The page is titled Services with the venue name underneath. Four cards summarise it: Total Services, Active, the number of categories and Avg. Price. Below them the services are grouped by category: Catering, AV / Tech, Decor, Staff, Furniture, Parking, Photography and Other. Each row shows the name, description, the pricing type and maximum capacity, the price, and three icons: a green tick (click to switch the service off or on), a pencil (edit) and a bin (delete).

12

Add a service

1. On the services page click Add Service.
2. Enter the Service Name ① (required) and choose the Category ② and the Pricing Type ③: Flat Rate, Per Person, Per Hour or Custom / Quote.
3. Enter the Base Price ④. For a flat rate it is the price of the service; for per person or per hour it is the price of one unit; for Custom / Quote enter 0 and agree the price in the request.
4. Optionally set a Max Capacity (for example 40 cars) and a Description of up to 2,000 characters.
5. Leave Active ticked so the service can be requested, then click Create Service.

1234

Switch off, edit or delete

• Green tick — switches the service off (a grey Inactive label appears) or on again. A switched-off service is hidden from organizers’ request forms and from the public page, but kept for later.
• Pencil — opens the same form to change anything.
• Bin — deletes the service after a confirmation. Deleting is permanent; prefer switching off when you may need it again.

Packages

The Packages button on the services page opens the list of packages. A package has a name, a description, a Package Price and a list of services with a quantity each. The price is yours to set; it does not have to equal the sum of the services, so you can offer a discount for the bundle.

1. On the packages page click Add Package.
2. Enter the Package Name ① and optional description, and the Package Price ②.
3. Under Select Services choose a service from the list, set the quantity and click Add ③. Repeat for every service in the bundle. At least one is required.
4. Leave Active ticked and click Create Package.

123

12

Good to know

• Only services of the same venue can go into its packages. Changing a service’s price later does not change the package price you set.
• A package is a bundle for requests. It is shown with its included services on your public venue page.
• Prices have no currency of their own. The form label names the currency of your own account (euro for a venue-owner account), and amounts are displayed with the currency of whoever looks at them, without any conversion. Name the currency in your message to the organizer.
• The dashboard counts Bookable services from services that are active, at venues that are listed.

Troubleshooting

• A service is not offered to organizers — it is switched off, or the venue is not listed. See Approval and Your Public Listing.
• The package will not save — it needs a name, a price and at least one service with a quantity of 1 or more.
• The service list in the package form is empty — create services first.

Related

• Venue Pricing
• Handling Booking Requests
• Adding a Venue

Prices on EventMann venues are simple and are agreed in two steps: you publish prices for services and packages, an organizer builds a request from them, and you confirm or change the total and set a deposit when you approve. This article explains where each price comes from, how a request total is calculated and what EventMann does — and does not do — with the money.

Where prices live

• Services — each has a Base Price and a Pricing Type: Flat Rate (one price), Per Person and Per Hour (price of one unit, multiplied by the quantity the organizer enters) or Custom / Quote (no fixed price; you quote in the request).
• Packages — a bundle of services with a single Package Price that you set.
• There is no separate “hire price” field on a venue. To charge for the room itself, create a service such as Hall hire (full day) and, if you like, put it in your packages. See Venue Services & Packages.

How a request total is calculated

1. The organizer picks, on the request form, zero or one package and any number of single services with a quantity.
2. The total is the package price plus, for each ticked service, its base price × quantity. A custom-quote service with a base price of 0 adds nothing yet.
3. That figure is stored on the request and shown to you under Pricing Summary ① in the request’s detail.

The calculation counts what was requested; it does not look at the dates, the number of guests or taxes.

Set the final price and the deposit

1. Open the request: My Venues → the venue → Booking Requests → View Details.
2. Read Request Info ② and the Requested Services ③ — the organizer’s message, dates, expected guests and the services they ticked.
3. In the Actions panel, edit Total Price ④ if the agreed price differs from the calculated one — for example to add a quote or a discount. It is pre-filled with the calculated total.
4. Enter a Deposit Amount ⑤ if you want one. Leave it empty for none. It is an amount, not a percentage.
5. Write a Response Message for the organizer with the practical details.
6. Click Approve Request ⑥.

123456

To decline instead, write the reason in the message box above Decline Request and click it; the reason is included in the email the organizer gets. See Handling Booking Requests.

What EventMann does with the money

• Nothing. EventMann does not charge the organizer for the hire, does not hold the deposit and does not send invoices. You collect the deposit and the balance yourself, in the way you agreed in the response message.
• When the deposit arrives, open the request and click Mark deposit received; you can undo it with Mark deposit unpaid. This only records the fact: it feeds the Deposits Received figure on Finances.
• The organizer sees the total price and your response message in their own My Venue Requests list. The deposit amount is not shown there, so name it in your response message.

Good to know

• Prices have no currency of their own and are not converted. Amounts are displayed in the currency of whoever is looking — euro for a venue owner. The form labels name your own account’s currency. Say in your response which currency you mean.
• Taxes such as VAT are not calculated. If your prices include or exclude tax, say so in the description of the service or in your response.
• Changing a service price later does not alter requests that already carry a total.
• If the organizer asked for a package, the request detail shows it under Requested Package with its share of the total, above the single services.

Troubleshooting

• The total looks too low — a custom-quote service has a base price of 0. Add your quote to Total Price before you approve.
• The Total Price field is missing — only a pending request can be approved. An approved request shows the price and the deposit as plain text.
• The deposit is not in Finances — it counts only after you mark it received.

Related

• Venue Services & Packages
• Handling Booking Requests
• Finances

A booking request is an organizer’s inquiry to hire your venue for a date range, optionally for one of their events and with a package and services. You answer it from My Venues → the venue → Booking Requests. This article follows a request from the organizer’s form to the completed booking, and explains how an approved request links the organizer’s event to your venue.

What you can do here

• See every request for a venue, filter by status and read the organizer’s message.
• Approve a request with a final price, a deposit and a message — or decline it.
• Record the deposit and mark the booking completed after the event.

What the organizer sends

Organizers find your venue under Venues → Browse Venues in their panel, or on your public page, and click Book venue. The Request Venue form asks for:

• From Date ① and Until Date (required; the start must not be in the past, the end must be after the start).
• Link to Event ② (one of their upcoming events), Expected Guests.
• A package or single services with quantities, and a Message to Venue of up to 3,000 characters.

The organizer clicks Submit Booking Request ③. The request is created as Pending and you are told in the bell and, if your Venue booking requests preference is on, by email. If the dates overlap something that is already blocked or booked, the organizer sees a warning, but the request still comes to you.

123

Answer a request

1. Open Booking Requests for the venue. Three cards show Pending, Approved and Total Requests. The tabs ① (All, Pending, Approved, Declined, Cancelled, Completed) filter the list.
2. Each card shows the organizer, status, dates, the linked event, expected guests, the first 200 characters of the message and the total price.
3. Click View Details ④ to read everything and set the price and deposit — this is the better route, see Venue Pricing.
4. For a quick answer use the buttons on a pending card: Approve Request ② approves it at once; Decline Request ③ opens the request’s page at its decline form, so you can tell the organizer why.
5. When an approved booking has taken place, click Mark as Completed ⑤.

12345

What each action does

Action	Result
Approve Request	Status Approved. The dates are checked first: if they overlap a blocked period, an event at the venue or another approved request, the approval is refused and the message names the clash. The organizer gets an email and a bell notification. If the request names an event that has no venue yet, your venue is assigned to that event. From the list the request is approved with the requested total and no deposit; open the details to change them.
Decline Request	Status Declined. The organizer is notified. You decline on the request’s page, where the reason you write goes into the organizer’s email.
Mark deposit received	Only on an approved request that has a deposit amount. Records the date; Mark deposit unpaid undoes it.
Mark as Completed	Only on an approved request. Status Completed. The organizer can then rate the venue, and the rating appears under Reviews.

12

If the organizer cancels

An organizer can cancel a pending or an approved request from their My Venue Requests list ① with the Cancel button ②. The status becomes Cancelled, you are notified, and if that request was what linked the event to your venue, the link is removed, so the dates are free again.

12

How the event is linked to your venue

On the organizer’s side, the event’s Venue & seating page shows the venue with a link to the request. The venue list on that page contains the organizer’s own venues and every venue where one of their requests was approved — so your approval is what makes your hall selectable for them. From there they can also Clone Layout to copy your seat layout (see Floor Plans & Layouts).

12

Good to know

• Organizers can only find venues that are approved and active, so requests normally arrive only for those.
• The request detail shows the organizer’s name and email, so you can contact them outside EventMann.
• Only pending requests can be approved or declined; only approved ones can be completed. There is no way to reopen a declined request — ask the organizer to send a new one.
• If an organizer picked a package, the detail shows it under Requested Package; the total is that package plus the single services.
• Approving and declining are final for the request. Changes after approval (a new price, other dates) are agreed with the organizer directly.

Troubleshooting

• “Cannot approve — the venue is already committed for those dates” — the text in brackets names what is in the way: the reason of a blocked period, an event title or another organizer. Remove the block, or decline one of the requests.
• You did not get an email — check Venue booking requests in your notification preferences. The bell entry is always created.
• The organizer says the venue is not selectable for their event — the request must be Approved, and be for that organizer.
• Mark deposit received is missing — the request has no deposit amount. Set one when you approve.

Related

• Venue Pricing
• Managing Venue Availability
• Calendar

The Calendar (sidebar) shows the bookings, pending requests and blocked dates of all your venues in one place, so you can see at a glance which days are taken and what is still waiting for an answer. It is read-only: you act on requests under Booking Requests and block dates on each venue’s page.

What you can do here

• Switch between a month grid and a list.
• Move from month to month and back to today.
• Recognise at a glance what is approved, completed, pending or blocked.

Read the calendar

1. Open Calendar. The page opens on the current month, with today highlighted. Use the arrows to change month and Today ① to come back.
2. Use the Month / List switch ② to change the view. List shows the same entries one under the other.
3. Read the colours, explained by the legend above the grid: green Approved, blue Completed, yellow Pending, red Blocked.
4. Each entry carries the organizer’s name and the venue — for example “Priya Shah — Kulturhalle Neckarstadt”. Pending requests have an hourglass in front, blocked periods a prohibition sign and their reason.
5. Below the grid an Upcoming list shows what is coming next, with the dates and the status.

12

What is on the calendar

Entry	Comes from
Approved and Completed	Booking requests you approved, and later marked completed.
Pending	Requests still waiting for your answer. They do not hold the dates until you approve them.
Blocked	The periods you blocked on a venue’s page.

Declined and cancelled requests are not shown.

Good to know

• The calendar covers the venues that are switched on. A venue you set to inactive is left out until you switch it on again.
• Events that are linked to your venue are shown on the venue’s own page (violet days in the availability card), not on this page.
• Clicking an entry does not open it. Open the request from Booking Requests, or the venue from My Venues.
• Multi-day entries span their days, and the last day is included.

Troubleshooting

• A request is missing — it was declined or cancelled, or its venue is switched off.
• A blocked period shows with a different reason than you expect — the reason is what you typed when you blocked the dates; with no reason the entry is simply labelled Blocked.
• The calendar looks empty — you have no approved, completed, pending or blocked entries in that month. Move to another month or open List.

Related

• Managing Venue Availability
• Handling Booking Requests

The Reviews page (sidebar) shows what organizers say about your venues after they have used them: an average rating, the number of reviews, how the ratings are spread, and every review with its comment. Reviews also appear on the public page of the venue, so they are part of how the next organizer decides — and so is the way you answer them. You can write one public reply per review, change it and remove it, all from this page.

What you can do here

• Read all reviews across your venues, newest first, twenty per page.
• See the overall average and how many reviews of each rating you have.
• Reply to a review in public, edit your reply, or remove it.

Read the page

1. Average Rating ① — the mean of all ratings for all your venues, from 1 to 5, with stars.
2. Total Reviews ② — how many reviews exist.
3. Distribution ③ — one bar each for five to one stars, with the count at the end.
4. Under the cards, each review shows the organizer’s name, how long ago it was written, the stars and the comment. The venue it belongs to is named at the right; a grey Unpublished tag marks a review that is not public.

123

Reply to a review

1. Click Reply under the review. If you have already answered, the link reads Edit reply and the box opens with your current text.
2. Write your answer in the box ① (up to 2,000 characters). Keep it to what any reader may see: it is printed under the review on the public page of the venue.
3. Click Save Reply ②. The reply appears under the review as Your Reply, here and on your public venue page. Cancel closes the box without saving.

12

To take a reply down, click Remove reply under it and confirm. It disappears from the public page at once; the review itself stays.

How a review comes about

1. You mark an approved booking as Completed (see Handling Booking Requests).
2. In their My Venue Requests list the organizer then sees a rating field with one to five stars and a short comment (up to 2,000 characters), and clicks Submit Review.
3. The review is published at once. It appears here and on your public venue page.

Good to know

• Only an organizer whose booking you completed can review the venue. One review per organizer and venue: the form disappears after it is sent.
• You cannot edit or delete the review itself — only your reply to it. A review that is not published is still listed here, with the Unpublished tag, but visitors do not see it.
• There is one reply per review. Saving again replaces the earlier text; it does not add a second reply.
• Only the owner of the venue can reply. Platform admins and other venue owners cannot write, edit or remove your reply.
• Reviews belong to the booking request they came from. Declined and cancelled requests cannot produce a review.
• The average counts every review, including unpublished ones.

Troubleshooting

• The page says there are no reviews — no organizer has rated a completed booking yet. Mark finished bookings as completed.
• An organizer says they cannot leave a review — the request must be Completed, and they can review it once.
• A review is missing on the public page — look for the Unpublished tag here.
• Save Reply asks you to fill in the box — a reply needs some text; to take a reply down, use Remove reply instead.

Related

• Handling Booking Requests
• Analytics
• Approval and Your Public Listing

The Finances page (sidebar) is a record of what your bookings are worth: the total value of approved and completed bookings, how much of it is completed, what is still ahead, the deposits you have marked as received, and a month-by-month chart. It is a bookkeeping view of agreements. EventMann does not collect or pay out venue-hire money, so nothing on this page is a payment made through the platform.

What you can do here

• See the value of your bookings at a glance.
• Compare months and venues with two charts.
• Check each booking’s price, deposit and status in a table.

The four cards

Card	What it adds up
Total Revenue ①	The total price of all requests that are Approved or Completed.
Completed	The part of it that belongs to requests you marked Completed.
Pending	The part that belongs to Approved requests that have not been completed yet — bookings still ahead.
Deposits Received ②	The deposit amounts of requests where you clicked Mark deposit received.

The Pending card here means approved-but-not-yet-completed bookings. It is not the same as the pending requests on your dashboard, which are still waiting for your answer and are not counted in any of these figures.

The charts and the table

• Monthly Revenue — the last twelve months. A booking is counted in the month the request was made, not in the month of the event.
• Revenue by Venue — total price per venue, largest first.
• Recent Bookings ③ — one row per approved or completed request with the venue, the dates, the total price, the deposit and the status.

Each chart has a small menu to save it as an image or a CSV file.

123

Good to know

• The figures are the prices you agreed at approval (the Total Price you set, see Venue Pricing). If the real invoice differs, the page does not know.
• A deposit counts only after you mark it received on the request. A deposit that was paid but not marked shows as zero.
• Declined, cancelled and pending requests are not in any figure.
• Amounts are displayed in euros for a venue-owner account, without conversion. Prices carry no currency of their own.
• There is no export of the table and no tax or payout information. Use your own bookkeeping for invoices.

Troubleshooting

• The cards are zero — you have no approved or completed requests yet.
• Deposits Received is lower than the deposits you actually got — mark each one received on its request.
• The monthly chart puts a booking in the wrong month — it uses the month of the request, not of the event.
• A cancelled booking disappeared from the figures — cancelled requests are not counted.

Related

• Venue Pricing
• Handling Booking Requests
• Analytics

The Analytics page (sidebar) shows how booking requests to your venues turn into bookings: four headline figures and five charts — the status of your requests, requests per month, requests per venue, the conversion rate per venue and the average rating per venue. Everything is counted from the requests and reviews you have received; EventMann does not measure visits to your venue page.

What you can do here

• See how many requests you get and how many you turn into bookings.
• Compare your venues with each other.
• Save any chart as an image or as CSV.

The four figures

Figure	Definition
Active venues ①	Venues that are approved and switched on — the same definition as on the dashboard.
Total Requests	All booking requests ever received for all your venues, whatever their status.
Conversion Rate ②	Requests that are Approved or Completed, divided by all requests, as a percentage. Pending, declined and cancelled requests count in the denominator only.
Total Reviews	All reviews of your venues.

The charts

1. Booking Status ③ — a ring with the share of Pending, Approved, Completed and Declined requests. Cancelled requests are not drawn.
2. Monthly Bookings Trend — requests per month for the last twelve months, by the month the request was made.
3. Bookings per Venue — the number of requests each venue received.
4. Conversion Rate by Venue — the conversion rate of each venue.
5. Average Rating by Venue — shown only for venues that have reviews.

123

Good to know

• A low conversion rate is not necessarily bad: organizers often ask several venues for the same date, and a declined request for a date you had already blocked is expected.
• The charts count requests, not guests or money. For the value of bookings see Finances.
• Venues without any requests still appear in the per-venue charts, with zero.
• There is no date filter. The monthly chart always shows the last twelve months.
• EventMann does not track page views or searches for your venue, so there is no “views to requests” figure.

Troubleshooting

• The status ring is missing — it appears only when you have at least one request.
• The conversion rate dropped after an organizer cancelled — cancelled requests count in the total, which lowers the percentage.
• A venue is missing from the rating chart — it has no reviews yet.

Related

• Finances
• Reviews
• Handling Booking Requests

EventMann is a platform for finding and booking event tickets, and for the organizers, vendors, sponsors, staff and venues that make those events happen. This page is the map: read it first, then follow the link that fits what you want to do. If you only want to look at events, you do not need an account at all.

Create an account

123

1. Open Register at the top right.
2. Press Google ①, Facebook or LinkedIn to sign up with that account, which skips choosing a password. Or fill in the form: Name ②, Email, Password and Confirm Password.
3. Press Create account ③.

• The ordinary registration page creates an attendee account, the one for browsing and buying tickets. Organizer, vendor, sponsor and venue accounts are created from their own sign-up pages, linked from the footer.
• You are signed in straight away. We send you an email with a link to verify your address; it is valid for 72 hours. Some things, such as buying a membership, publishing as an organizer or accepting a ticket transfer, need a verified address.
• A password needs at least 8 characters with an uppercase letter, a lowercase letter, a number and a special character.

Sign in

123

1. Open Sign In and enter your email and password, or use one of the social buttons you registered with.
2. Tick Remember me ③ if you want to stay signed in on this device.
3. If you turned on two-factor authentication, enter the 6-digit code from your authenticator app (or a recovery code).

Forgot your password? Press Forgot your password? ② and follow the emailed link, valid for 60 minutes. An account you do not use is signed out after a period of inactivity.

Find your way around

• The top bar — the search box, the language flag, a light/dark switch, the ? button that opens help for the page you are on, a messages icon, the notification bell and your avatar. Under it: Categories, Locations, Organizers, Vendors, Venues, Sponsors, Staff / Helpers and All Events.
• Your avatar menu — My Profile, Notification Preferences, My Tickets, My Memberships, My Messages, your Dashboard and Sign Out. If your account has more than one role, a role switcher appears here.
• Your account sidebar — the same places and more, shown on every attendee page, with a Search menu box (press Ctrl+K) that jumps to any page of your account.

Choose your path

You want to…	Start here
Attend events	My Dashboard and How to Buy Tickets
Run events	Getting started as an organizer
Offer services to organizers	Getting Started as a Vendor
Sponsor events	Getting Started as a Sponsor
Work shifts at events	Getting Started as Staff
Manage a venue	Getting Started as a Venue Owner

Good to know

• One account, several roles. You can ask for another role without a second account. An organizer role is granted at once on a verified email; vendor, sponsor and venue requests are reviewed first. Staff members are added by an organizer. Switch between roles you hold from the avatar menu.
• You can browse and search without an account. A checkout asks you to sign in only if that event’s organizer requires it.
• EventMann is operated by ChetsApp UG in Fellbach, Germany, and is available in several languages: choose one with the flag in the top bar or in your profile.
• Everything about your data is in Privacy & Data.

Troubleshooting

• I signed up but do not see my dashboard — check your email for the verification message, including spam. The Dashboard link opens the dashboard for your current role.
• I want to become an organizer, vendor, sponsor or venue owner — use the Become an Organizer or Become a Vendor style links in the footer while signed in; you do not need a new account.
• I was hired to help at someone’s event — the organizer adds you to their team; the invitation email gives you access to that event.
• I cannot sign in — use Forgot your password?; if you registered with Google, Facebook or LinkedIn, use that button instead.

Related

• Browse Events
• Search
• My Profile
• Account Security & Two-Factor Authentication

The Events page lists everything currently on sale, soonest first. Use it when you want to look through a category or a time window rather than search for something specific. Open it with All Events at the right end of the top bar, or from the footer. You do not need an account.

12

What you can do here

• Filter by category ① — the Category list contains the categories that have at least one upcoming event.
• Filter by date ② — Today, This Weekend, This Week or This Month narrows the list to events that start in that window.
• Search within the list — the search box matches the event name, the city and the venue name, not the description. For a fuller search with prices and dates, use Search.
• Combine them — category, date and words work together. When any filter is active, a link next to the search bar clears it.
• Open an event — click a card or Get Tickets. Each card shows the date, venue, the organizer and the lowest ticket price.

How results are ordered

• Soonest start date first.
• Twelve events per page, with page links under the list.

Which events are listed

• Only events that are Live and public and have not started yet. A draft, a paused event or an event set to private is not listed. A private event still opens for people who have its link.
• The list is narrowed to the country your connection appears to be in, because events elsewhere are rarely useful for a purchase. If there are no events for your country, you see all events. This also applies to the home page, Locations and the organizer and vendor directories. It does not apply to Search, and any event link opens from anywhere.
• If an organizer pauses a live event, it disappears from the list at once, but the direct link still works for people who have it.

Good to know

• Browsing never needs an account. Signing in adds Save on event pages so that you can keep a shortlist (see Saved Events).
• The Locations link in the top bar opens a map with popular cities and countries, and a page for each place that has events.

Troubleshooting

• An event I expected is missing — it may not be live yet, may be paused or private, or its date may fall outside the date window you chose. Clear all filters first. Try Search too, which is not limited to your country.
• A category I know is missing — categories without upcoming public events are left out of the list.
• There are no results — broaden the date window or remove the category. The empty page offers a link back to the full list.

Related

• Search
• Event Details
• How to Find Events

Search is the finder to use when you know roughly what you want: a word, a city, a date range or a budget. It lives at /search: open it with Advanced search next to the result count on the Events page, which carries your search words along. It puts every filter in one place. No account is needed. The search box in the top bar is a lighter tool: it opens the Events page filtered by your words, which match the event name, city and venue only.

123

What you can filter by

• Keyword ① — matches the event title, description, venue and city.
• Categories and City — two lists that only offer values that currently have upcoming events, with the number of events next to each category.
• Free ③ and Online — check boxes. Free keeps events that have at least one free ticket type on sale; Online keeps online events.
• More filters — a From and To date, and a Min price and Max price. The price range keeps events with at least one ticket type on sale inside it.
• Sort ② — Soonest first, Latest first, Title A–Z, Price: low to high and Price: high to low. Price sorting goes by the cheapest ticket type on sale for each event.

How to search

1. Type a keyword in the box ① and press Search, or leave it empty and use only the filters.
2. Set any filters. Press + More filters for dates and prices.
3. The page shows how many events were found, twelve to a page. Use Clear filters to start again.

Good to know

• Only events that are live, public and not yet started are found. A private event (direct link only), a draft or a paused event never appears.
• Search is not narrowed to your country, unlike the Events page. See Browse Events.
• The filters are kept in the page address, so you can bookmark a search or send it to someone.
• When a search finds nothing, the page shows a short list of events that have been booked a lot in the last seven days, so you are not left with a blank page.
• Members-only and volunteer-only ticket types do not influence the price shown or the price filters, so an event is never listed as free only because of a thank-you ticket for volunteers.

Troubleshooting

• I get no results for a word I know exists — a filter from an earlier search may still be set (price, dates, Free, Online). Press Clear filters.
• The price filter seems odd for an event with several tiers — an event matches when any ticket type on sale falls in your range; the card then shows its lowest price.
• An event I can open directly is missing — it is private, not live or already started.
• The category list lacks a category — categories without upcoming public events are left out.

Related

• Browse Events
• How to Find Events
• Event Details

The event page is where a listing turns into a decision: it has everything you need to know about the event, the organizer’s rules and every ticket type on offer. You get there from any list, a search result, a shared link or the organizer’s page.

12345

What is on the page

• Header — the cover picture (a generated picture for the category when the organizer uploaded none), the category, a Featured badge, an age badge when there is a minimum age, the title, the date and time and the venue address. Times are shown in the event’s own time zone, with the zone shown next to them. An online event says that the link is shared after you book.
• Save and share ① — Save adds the event to My Saved Events (signed in only). The round buttons share it by Facebook, X, LinkedIn, WhatsApp, email or copy its link.
• About this event — the organizer’s description, and, where they added one, an agenda by day.
• Location — the venue and a map with Open in Maps for directions.
• Organized by ② — the organizer’s name and logo, how many followers they have, Follow or Following and Contact. The organizer’s email address is never printed; Contact opens a form (see How to Contact the Organizer). A Payments verified badge means they finished setting up payments.
• Ticket conditions ③ — what you may do with a ticket after buying: cancel, what you get back (the cancellation terms), change the attendee details and transfer it. Read this before you buy; see How to Get a Refund.
• Sponsors — sponsors the organizer chose to show.
• Reviews ④ — the average score, how many people gave each star count, and written reviews with the organizer’s reply under them. Only confirmed attendees can leave a review after the event.
• The ticket panel ⑤ — Ticket Types with a quantity chooser, described below.
• More events like this — other events in the same category. Report this event at the bottom opens the contact page with the event already filled in.

The ticket panel

The panel lists every ticket type you may see, with its price and a status: Available, Selling Fast, Filling Up, Only 3 left! or Sold Out. A price struck through with a smaller one beside it is a discount that applies now, for example a time-limited sale, and the price shown is the price you pay.

• Set a quantity with + and −. When you choose something, the order total appears; fees are only listed when the organizer passes them on to you.
• The button under the panel reads Select Tickets until you choose something, then Book Now with the total. It takes you to checkout with your quantities (see Checkout Process).
• Some rows are locked for you: Members only tickets, and Volunteers only thank-you tickets. See Member Benefits.
• If members may book earlier than everybody else, the panel says when you can start.
• For a seated event you choose seats on the checkout page, not here.
• Where the event has a waitlist and a type is sold out, you can join it at checkout.

Write a review

After the event has started, open Reviews from the event page, or Leave a review from your order or your dashboard.

12

1. Choose the stars under Write a Review ①.
2. Add a Title and a Comment if you like (both optional) and press Submit Review ②.

You can write one review per event, and only if you hold a confirmed booking for it. Reviews can be sorted by Newest, Highest, Lowest and Most Helpful, and the organizer may reply under yours.

Good to know

• If the ticket button is greyed out or missing, sales have not opened yet or have closed, or everything is sold out. The page tells you which.
• Prices already include the active discounts. A free ticket for volunteers does not make an event look free in lists or search.
• You can follow the organizer and write to them without buying anything.
• You can write a review once the event has started and you hold a confirmed booking for it. You can write one review per event, with a star rating and an optional title and comment, under Reviews or from your order in My Tickets.

Troubleshooting

• All ticket types say Sold Out — the booking button stays disabled. Check whether the organizer offers a waitlist.
• The price changed since my last visit — prices follow the organizer’s rules and time-limited sales, and the panel always shows the current price.
• I cannot find where to review — the form only appears after the event has started and only for people with a confirmed booking.
• I want to report a problem with the listing — use Report this event.

Related

• How to Buy Tickets
• Saved Events
• How to Contact the Organizer
• Search

The vendor marketplace is where organizers find the businesses that help run an event — catering, photography, sound and lighting, décor, entertainment, rentals, security and marketing — and where those businesses get discovered. It is not a place to buy or sell tickets: tickets are sold by the organizers on their own event pages. You reach the marketplace with Vendors in the top bar, which opens the vendor page; the marketplace is the section Browse our vendor marketplace lower down.

123

Who it is for

• Vendors build a public profile once: services with prices, specializations and a bio. Organizers find them through search and filters instead of the vendor pitching to each organizer.
• Organizers (and admins) browse the profiles and send a quote request from a vendor’s page.
• Anyone can browse. Visitors from other roles see the same listing but not the quote button.

What you can do here

• See featured vendors ① — up to six vendors highlighted by EventMann appear at the top while no filter is active.
• Search and filter — by keyword, Category, Specializations tag, Price range and minimum star rating (the rating list’s first entry, Any, is the unfiltered option).
• Sort ② — Newest, Highest Rated, Name A-Z, Price: Low to High or Price: High to Low. Press Apply Filters ③ to run it, or Clear Filters to reset.
• Switch the view — the toggle above the results shows vendors as a grid or as a list.
• Compare — tick the box on up to three vendors, then open Compare Selected to see them side by side: rating, number of reviews and price range.
• Open a profile with View Profile.

A vendor profile

12

• The company name, a Featured badge where it applies, the average rating and review count, the bio and the specializations.
• Services ① — each with its price and how it is charged: fixed, hourly, daily, or on request. “Starting from” on a vendor card is the lowest active service price, not a quote.
• Reviews — ratings from organizers the vendor worked for, with comments.
• Request Quote ② — for signed-in organizers and admins. Write what you need (up to 2,000 characters), optionally name one of your events, and send it. The vendor gets a notification with your message. Pricing, scope and booking are then agreed directly between you; there is no quote or contract workflow on this page.

Good to know

• Only approved vendors are listed. A new vendor profile appears after it has been reviewed.
• Like the event lists, the marketplace shows vendors in your country when there are any; a vendor page opens from any link.
• Signed out, the quote section asks you to sign in. A signed-in attendee does not get a quote button, because quotes are for organizers.
• If you are a vendor yourself, your profile and services are managed in the vendor portal, not here (see Getting Started as a Vendor).

Troubleshooting

• I do not see Request Quote — you are signed out or not signed in as an organizer or admin.
• A vendor I know is missing — the profile may still be waiting for approval, it may be in another country, or your filters (price, rating, specialization) exclude it.
• The compare box is disabled — three vendors is the limit; untick one first.

Related

• Getting Started as a Vendor
• Marketplace Tips
• Getting Started with EventMann

Every account on EventMann, whatever roles it holds, keeps the same core details on one page: My Profile. Open it from your avatar menu in the top right corner, or from My Profile in the sidebar of your portal. This article covers what lives there for everybody. Attendee-specific details are in Account Settings & Password.

1234

What you can do here

• Profile photo ① — upload a JPG or PNG up to 2 MB, or remove your photo to go back to your initial. The old file is deleted when you replace or remove it; there is no undo beyond uploading again.
• Full Name — required. It appears on your bookings and, for organizers, may appear with the events you publish.
• Email Address ② — required. Changing it makes your address unverified until you confirm the new one with the emailed link (valid 72 hours); messages and features that need a verified address pause until then.
• Phone Number and Bio — optional. For organizer accounts the bio may be shown publicly.
• Preferred Timezone — the zone in which event times are shown to you. It never changes an event’s actual schedule, which always runs on the venue’s own time.
• Language ③ — the language for the site, the emails and notifications we send you and your ticket PDFs. The flag in the top bar changes the language for the page you are on without saving anything.
• Save Changes ④ stores the form. The light/dark switch (the moon icon in the top bar) is separate: it saves at once.

Below the form

• Change Password, Set up Two-Factor Authentication and the Danger Zone (delete account). See Account Security & Two-Factor Authentication and Privacy & Data.
• What else the page shows depends on your role: an attendee sees a ticket count, the total spent and recent tickets; an organizer sees event totals; an admin sees platform figures.
• A card invites attendees to become an organizer. Its Start hosting events button turns your account into an organizer account at once, with no approval, as soon as your email address is verified (see Getting Started).

Other places that belong to your account

• Notification Preferences — in your avatar menu. See Notification Preferences.
• Active Sessions — the browsers signed in to your account; linked from the Sign-in & access card on your profile page. See Account Security.
• API Tokens — personal tokens for scripts or the scanner app, in the same card. A token is shown once when you create it; copy it then.
• Accessibility Settings — contrast, text size and motion, also in that card. See Accessibility.
• Role switcher — if you hold more than one role, switch from the avatar menu.

Good to know

• Your account has one name and one email for every role.
• Social sign-in accounts (Google, Facebook, LinkedIn) have the same profile page. Their password form does not ask for a current password.

Troubleshooting

• I changed my email and stopped getting some mail — confirm the new address with the verification email.
• My timezone change did not move an event — expected: it only changes how times are shown to you.
• The photo will not upload — use a JPG or PNG under 2 MB.
• I cannot find Active sessions or API tokens — they are not in the menus; open the addresses above.

Related

• Account Security & Two-Factor Authentication
• Accessibility
• Notification Preferences

Your password protects your account, and the settings in this article add layers on top of it. It explains each one: what it does, where to find it and what happens if you lose access. Most of it is on My Profile, reached from your avatar menu.

Password

123

Change it under Change Password ① on your profile. You enter your current password and the new one twice; the new one needs at least 8 characters with an uppercase letter, a lowercase letter, a number and a special character. If you registered with Google, Facebook or LinkedIn, you never chose a password, so the form does not ask for the current one.

If you are locked out, press Forgot your password? on the sign-in page. The emailed reset link is valid for 60 minutes; ask for a new one if it ran out.

Email verification

New accounts start unverified. Click the link in the verification email, valid for 72 hours, to confirm your address. It works on any device because it does not need you to be signed in there. Some features need a verified address, for example buying a membership, accepting a ticket transfer or publishing an event. If the link expired or never came, ask for another from the notice on the site or from your profile. Changing your email address makes it unverified again.

Two-factor authentication (2FA)

2FA adds a second step at sign-in: after your password you enter a 6-digit code from an authenticator app such as Google Authenticator or Authy.

12

1. On your profile press Enable Two-Factor ②. The setup page opens with a QR code.
2. Scan the code with your app. If you cannot scan it, type the secret shown under Can’t scan? Enter this secret manually ① into the app.
3. Enter the 6-digit code that your app now shows in the Verification code field ② and press Verify.
4. You are given 8 recovery codes, shown once. Save them somewhere other than the phone with your authenticator app, such as a password manager or a printout.

• From then on every sign-in asks for a code, after your password. At that screen, Use recovery code lets you enter a recovery code instead. Each recovery code works once and is then removed.
• After 5 wrong codes in a row, 2FA sign-in is locked for 15 minutes.
• To turn 2FA off, use the same section of your profile and confirm with your current password. The secret and the remaining recovery codes are deleted.
• If you lose both your authenticator app and your recovery codes, there is no way to get back in yourself: that is the point of a second factor. Contact Support and be ready to prove who you are in another way.

Active sessions

12

Open Active Sessions from the Sign-in & access card on your profile page (or go to /profile/sessions) to see every browser or device signed in to your account, with its IP address, browser and how long ago it was last active. Your current one is marked Current ①. Use the sign-out icon on a row to end that session, or Sign out all others ② to end every session except the one you are using. An account can hold at most 5 sessions; signing in on a sixth device signs out the least recently used one.

New device alerts

The first device you sign in with is trusted automatically. When you later sign in from a device we have not seen, we email you a New sign-in to your EventMann account message with the device and, when available, the location. Press Yes, this was me to confirm it. If it was not you, use the link in the email to secure your account and change your password at once.

Automatic sign-out

A session that has been idle for 30 minutes (the default) is signed out, so an unattended browser does not stay signed in. Background activity such as the notification bell does not count as activity.

Restrictions an administrator can apply

• IP allow-listing — an administrator can limit an account to certain IP addresses. From another address you get an access-denied message instead of the sign-in screen. Ask whoever manages the account.
• Suspension — a suspended account is signed out the next time it makes a request and cannot sign in until the suspension is lifted. Contact Support if you think it is a mistake.

Good to know

• 2FA and your password are independent: changing your password does not turn 2FA off, and 2FA does not change the password rules.
• Your 2FA secret and recovery codes can only be changed by the enable, confirm and disable steps above.
• Deleting your account (Danger Zone) asks for your password and cannot be undone; see Privacy & Data.

Troubleshooting

• My authenticator code is rejected — codes are time based. Set your phone’s clock to automatic and use the next code.
• I lost my phone — sign in with a saved recovery code, then set 2FA up again on the new phone.
• I used all my recovery codes and lost my app — contact Support.
• I get no verification or reset email — check spam and the address on your account, then ask for a new link; old ones expire.
• I was signed out on one device after signing in on another — you reached the limit of 5 sessions.

Related

• My Profile
• Privacy & Data
• Support

EventMann has four settings you can adjust for yourself, and a set of accessibility features that are built into the pages. This article says what is there today and how to report something that does not work for you. The settings page is linked as Accessibility Settings from the Sign-in & access card on your profile page, and is also at /accessibility/settings, which works without signing in.

1234

The settings

• High Contrast Mode ① — increases the contrast between text and background colours.
• Reduce Animations ② — minimises motion effects and transitions. Nothing stops working; only the movement around it is removed.
• Screen Reader Optimised — shows clearer focus outlines and keeps the skip links visible when they get keyboard focus.
• Font Size ③ — a slider from Small to Extra Large (the default is Medium) that changes the text size across the platform.

1. Open Accessibility Settings from your profile page, or go to /accessibility/settings.
2. Switch on what you need and move the slider.
3. Press Save Settings ④. The page confirms and the setting applies on every page.

When you are signed in, your choices are saved to your account and follow you to other devices. When you are signed out, they are kept for your current browser session only. They are separate from the light and dark theme, so you can combine both.

Built into the platform

• Keyboard use — interactive elements can be reached and used without a mouse, and focus is visible.
• Structure — semantic page structure and landmarks so screen readers can move through a page.
• Forms — inputs have labels, and errors are described in text next to the field, not only in colour.
• Accessible seating — organizers can mark seats and whole sections as wheelchair-accessible. Those seats carry a wheelchair symbol on the seat map and in the seat list, and you can filter to show only accessible seats. The organizer enters this information, so ask them if it matters for your booking.
• Keyboard seat choice — every seat map has a seat list of real buttons that announce section, row, price, accessibility and availability. The picture of the map itself is pointer-only; the list is the full equivalent.

Known limitations

• Images and descriptions added by organizers may lack alternative text or structure; that depends on the organizer.
• PDF tickets contain text but are not optimised for every screen reader. The ticket page in the browser shows the same information.
• Content from other providers, such as maps and payment forms, is outside our direct control.

Our aim is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. The page Accessibility Statement, linked from the settings page, describes our approach and these limits.

Report a problem

If you meet a barrier, such as a control you cannot reach by keyboard, text that does not resize or something a screen reader mishandles, open a support ticket or use the contact details on the Accessibility Statement. Name the page and describe what happened. Accessibility reports are treated as faults, not as feature requests.

Good to know

• The settings page works signed out as well, so you can adjust the site before you create an account.
• Your browser’s own zoom works as usual; the settings here are in addition to it.

Troubleshooting

• I cannot find the accessibility menu — it is not in the top menu; open it from the Sign-in & access card on your profile page, or go to /accessibility/settings directly.
• My font size did not stick — press Save Settings. When signed out, the choice lasts only for the browser session.
• The seat map cannot be used with my keyboard — use the seat list beside it.

Related

• My Profile
• Supported Browsers & Devices
• Support

EventMann is a web application built for current browsers, so how well it runs depends mostly on how up to date your browser is. This article says what to expect, what must be switched on, and a limit that matters if you check people in with an iPhone.

Recommended browsers

• Chrome, Firefox, Safari and Edge — the latest version of each is recommended.

The site uses modern web features, and the interactive parts (ticket quantities, menus, the payment form) rely on JavaScript, which must be enabled. An old browser is far more likely to cause trouble than any particular version number. Updating is the most reliable fix for layout or button problems.

Devices

The site adapts to desktop, tablet and phone screens. There is no EventMann app for attendees: you buy tickets, show them and manage your account in a browser on any device. Your tickets are web pages and PDFs, so a phone with a browser is enough at the door. A separate scanner app and an installable scanner web page exist for the people who check tickets (see below).

What has to be on

• JavaScript — without it most pages cannot work.
• Cookies — signing in and checkout use the site’s own cookies. The cookie banner lets you choose what else is allowed; refusing optional cookies does not stop you from buying.
• Access to Stripe’s payment form — the card and payment form is loaded from our payment provider. If an ad blocker or a strict network prevents it, the page says The payment form could not load. Please disable any ad blocker for this page, or reload it.
• Location (optional) — only if you ask for events near you on the For You page.
• Notifications (optional) — only if you turn on browser push in Notification Preferences.

Check-in scanner on iPhone

Organizers and door staff can install the check-in page as a home-screen web app from the check-in page itself. There is no App Store listing, because iOS offers no install prompt for web apps. In Safari press the Share button and choose Add to Home Screen. This needs iOS 16.4 or later: on earlier versions the installed app cannot use the camera, so scan from the Safari tab instead. Android and desktop Chrome show a normal install button.

• The installed scanner contains only the scanner. Signing in again, if your session ended, opens in your normal browser.
• An Android scanner app is also offered as a direct download, linked as Scanner App in the site footer.

Good to know

• Attendees do not need to install anything to show a ticket: open the ticket page or the PDF.
• The light and dark appearance follows the switch in the top bar; text size and contrast are in the accessibility settings.

Troubleshooting

• The scanner cannot use the camera after I installed it on my iPhone — check that iOS is 16.4 or later. Otherwise use the Safari tab version.
• A button does nothing or the layout looks broken — update your browser, then reload. Also try without extensions that block scripts.
• No page shows interactive content — check that JavaScript is enabled.
• The payment form does not appear — disable the ad blocker for the page or try another network.

Related

• Accessibility
• Support
• Checkout Process

Use Support for anything about the platform itself: your account, a payment, a technical error, or a problem that the organizer cannot solve. Questions about a specific event, such as directions, the programme or what is included, are faster to answer if you ask the organizer (see How to Contact the Organizer). Open Support Tickets in your account sidebar. You need to be signed in; guests can use the Help & Contact page.

12

Raise a ticket

1. Open Support Tickets and press New ticket ①.

1234

2. Write a short Subject ①.
3. Choose a Category ②: Billing, Technical, Event, Refund or General.
4. Choose a Priority ③: Low (no rush), Medium (within a few days), High (needs attention) or Urgent (blocking issue). Pick honestly: it helps the right things get looked at first.
5. Describe the problem in the Description (up to 5,000 characters). The tips beside the form suggest what to include: your booking reference, the steps to reproduce the problem, and your browser and device.
6. Press Submit ticket ④.

Always give the booking reference (it starts with BK-) for anything about a purchase: it is how we find your order. You find it on your confirmation email and on the order in My Tickets.

Follow a ticket

12

• The list shows each ticket’s number, subject, status, priority and last reply. Filter it with All, Open, In progress, Waiting, Resolved or Closed.
• Open a ticket to read the conversation. Type under Add reply ② and press Send reply. New answers appear in the thread without reloading the page.
• Close ticket ① ends the conversation when you no longer need help.
• You are notified of a reply and when a ticket is marked resolved, in the bell and by email, according to your Notification Preferences (Support reply and Ticket resolved).

What the statuses mean

Status	Meaning
Open	Your ticket is in the queue and has not been answered yet.
In progress	The support team has replied and is working on it.
Waiting	On hold while the ticket waits for further information.
Resolved	The team believes the issue is dealt with. If you reply, the ticket reopens automatically.
Closed	Finished; no more replies are expected.

Good to know

• Only you, the person handling the ticket and administrators can see a ticket. It is not public.
• Replying to a resolved ticket reopens it; you do not need to open a new one.
• There is no fixed response time. A correct priority and a clear description speed things up.
• Support cannot decide a refund for an organizer’s event: the organizer decides, under their cancellation terms. See How to Get a Refund.

Troubleshooting

• My ticket has been Open for a while — it moves to In progress when someone replies. Until then it is waiting in the queue.
• I forgot something — open the ticket and add a reply with the missing information.
• It says Resolved but it is not — reply on the same ticket and it reopens.
• I cannot reach the support form — sign in first. If you cannot sign in, use the contact page.

Related

• How to Contact the Organizer
• Account Security & Two-Factor Authentication
• How to Get a Refund
• My Tickets