Supported Browsers & Devices
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
- 1. Recommended browsers
- 2. Devices
- 3. What has to be on
- 4. Check-in scanner on iPhone
- 5. Good to know
- 6. Troubleshooting
- 7. Related
EventMann is a web application built for current browsers, so how well it runs depends mostly on how up to date your browser is. This article says what to expect, what must be switched on, and a limit that matters if you check people in with an iPhone.
Recommended browsers
- Chrome, Firefox, Safari and Edge — the latest version of each is recommended.
The site uses modern web features, and the interactive parts (ticket quantities, menus, the payment form) rely on JavaScript, which must be enabled. An old browser is far more likely to cause trouble than any particular version number. Updating is the most reliable fix for layout or button problems.
Devices
The site adapts to desktop, tablet and phone screens. There is no EventMann app for attendees: you buy tickets, show them and manage your account in a browser on any device. Your tickets are web pages and PDFs, so a phone with a browser is enough at the door. A separate scanner app and an installable scanner web page exist for the people who check tickets (see below).
What has to be on
- JavaScript — without it most pages cannot work.
- Cookies — signing in and checkout use the site’s own cookies. The cookie banner lets you choose what else is allowed; refusing optional cookies does not stop you from buying.
- Access to Stripe’s payment form — the card and payment form is loaded from our payment provider. If an ad blocker or a strict network prevents it, the page says The payment form could not load. Please disable any ad blocker for this page, or reload it.
- Location (optional) — only if you ask for events near you on the For You page.
- Notifications (optional) — only if you turn on browser push in Notification Preferences.
Check-in scanner on iPhone
Organizers and door staff can install the check-in page as a home-screen web app from the check-in page itself. There is no App Store listing, because iOS offers no install prompt for web apps. In Safari press the Share button and choose Add to Home Screen. This needs iOS 16.4 or later: on earlier versions the installed app cannot use the camera, so scan from the Safari tab instead. Android and desktop Chrome show a normal install button.
- The installed scanner contains only the scanner. Signing in again, if your session ended, opens in your normal browser.
- An Android scanner app is also offered as a direct download, linked as Scanner App in the site footer.
Good to know
- Attendees do not need to install anything to show a ticket: open the ticket page or the PDF.
- The light and dark appearance follows the switch in the top bar; text size and contrast are in the accessibility settings.
Troubleshooting
- The scanner cannot use the camera after I installed it on my iPhone — check that iOS is 16.4 or later. Otherwise use the Safari tab version.
- A button does nothing or the layout looks broken — update your browser, then reload. Also try without extensions that block scripts.
- No page shows interactive content — check that JavaScript is enabled.
- The payment form does not appear — disable the ad blocker for the page or try another network.