Waitlist
Organizer Guide
2 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
- 1. What you can do here
- 2. How notifying works
- 3. Good to know
- 4. Troubleshooting
- 5. Related
When a ticket type sells out, interested attendees can join its waitlist instead of walking away. This screen is where you release that pent-up demand as inventory frees up.
What you can do here
- See everyone waiting for each ticket type: their name, email, and how many tickets they want.
- Each entry shows a status — Waiting, Notified, Booked, or Expired.
- Notify a waiting entry the moment tickets are available again (from a cancellation, a refund, or a capacity increase).
How notifying works
- Find a Waiting entry for the ticket type that now has room.
- Click Notify.
- The entry becomes Notified and the attendee gets an email inviting them to book.
- The invitation is time-limited: it expires 24 hours after you click Notify. If the attendee does not book in that window, the entry does not automatically re-open — you would need to notify again once you confirm the seat is still free.
Good to know
- Notifying does not reserve a ticket for that person — it only sends them the invitation. If two people are notified for the last spot, whoever books first gets it.
- Entries only appear once someone actually joins the waitlist from the public ticket page for a sold-out type; there is nothing to configure here to turn the waitlist itself on.
Troubleshooting
- Notify button is missing for an entry — it only shows on entries still in the Waiting status; Notified, Booked and Expired entries have nothing left to trigger.
- Attendee says they never got the notification email — check the entry is not already Expired; past the 24-hour window the original notification is no longer valid even if the email arrived late.