My Venues
Venue Owner Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
My Venues is where you manage the venues on your account and, on each venue’s own page, everything specific to that space — details, zones, availability and photos.
What you can do here
- My Venues tab — a table of every venue you own: name, city, date added, capacity, and status (Active/Inactive plus, if not yet approved, the review status). View, Edit or Delete from the row.
- Browse Venues tab — search other organisers’ approved venues by name, city or country. This tab is shared with the organiser side of the platform.
- Venue detail page — capacity, timezone, status, website, description, amenities and photos, plus a summary of the zones you have defined and an availability calendar for the next months.
- Open Designer — jump straight to the zone/seat layout builder for that venue.
- Booking Requests — a button on the venue page opens that venue’s incoming requests.
How to review a venue’s availability
- Open the venue from My Venues.
- The calendar on the right highlights days with a confirmed event in violet and manually blocked days in red — use the arrows to move between months.
- Add a new block with Block Dates: a from/until date-time and an optional reason. This is the only way to mark a venue unavailable — there is no separate “open hours” setting.
- Remove a block from the Blocked Periods list once it no longer applies.
Good to know
- The Browse Venues tab is visible on a venue owner account, but requesting to book another venue is an organiser action — a venue owner account cannot submit a booking request even though the button is present.
- Deleting a venue removes its zones, seats, services, packages and availability blocks with it; there is no separate archive step, so use the Active toggle on the Edit form instead if you just want to hide it temporarily.
- The status badge shows both your own Active/Inactive toggle and, separately, the platform’s approval status — a venue needs both Active and Approved to be bookable.
Troubleshooting
- I cannot edit or delete a venue — you can only manage venues your own account created; an admin can also do this on any venue.
- Deleting a venue failed or behaved unexpectedly — check whether any of your events still reference it (this only applies if events were assigned to it directly) before retrying.