Payments
Staff & Volunteers
2 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
- 1. What each row shows
- 2. The summary tiles
- 3. Good to know
- 4. Related
Payments lists every payroll line an organiser has generated for you, across all events, most recent first.
What each row shows
| Column | What it means |
|---|---|
| Event | Which event the shift was part of. |
| Payroll Period | The date range the organiser ran payroll for. |
| Hours Worked | The hours calculated from your check-in and check-out for that shift. |
| Hourly Rate | The rate on file for you at the time payroll was generated. |
| Total Pay | Base pay plus overtime pay, plus any bonus, minus any deduction. |
| Status | The status of the whole payroll period this line belongs to: Open, Locked, Approved, or Paid. |
The summary tiles
- Total earned — every payroll line you have, regardless of status.
- Total paid — only lines whose period status is Paid.
- Total pending — everything else: earned but not yet marked paid.
Good to know
- A shift only shows up here at all once an organiser has generated payroll covering it. Nothing appears automatically the moment you check out.
- If a shift you worked is missing entirely, it usually means either payroll has not been generated for that period yet, or the shift had no hours recorded (see Check-in & Check-out).
- Rows are ordered by when the payroll line was created, most recent first — not by the event date or the shift date, so a line for an older event can appear above a line for a more recent one if its payroll was generated later.
- An event or period shown as a dash (—) simply means that link is missing on the record, not that anything is wrong with the amount.
This page is read-only for you — there is nothing to edit or dispute from here directly. If a rate, hours figure, or status looks wrong, raise it with the organiser through Messages while the period is still Open; once it is Locked, the numbers on it are frozen.