Ratings & Reviews
Organizer Guide
2 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Public star ratings and written reviews attendees leave after your event, alongside your average score.
What you can do here
- Read every review for the event with its star rating and how long ago it was posted.
- Reply publicly — your reply appears directly under the review, visible to anyone who can see it.
- Toggle visibility — hide a review from public view, or re-publish a hidden one, with a single button per review.
How to reply to a review
- Click Reply to review under the review text (it reads Edit reply if you already answered).
- Type your response and click Save reply.
- Your reply is shown immediately beneath the attendee’s review; editing it later overwrites the same reply rather than adding a second one.
Good to know
- Hiding a review removes it from public view but keeps it here for you — hiding is reversible any time.
- Your average rating badge at the top only appears once at least one review exists.
- A review can also be taken down by platform staff moderating abuse reports. That is a separate switch from yours — both your toggle and theirs have to say “show” for a review to be public, so re-publishing here will not bring back a review the platform hid, and it still counts toward “Reviews” here either way.
- This page is reachable by any team member with view access to the event, same as the rest of Manage — not just the event owner.
Troubleshooting
- Page shows no reviews at all — either nobody has rated the event yet, or every review has been hidden; hidden reviews still count toward “Reviews” here even though the public cannot see them.
- A review you published is still not showing on the event page — platform staff may have hidden it for a moderation reason. Toggling it here will not override that; check with support if you believe that was a mistake.