Team Communication
Staff & Volunteers
2 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
When you need to reach the organiser of an event you are staffing, Messages is the way to do it — it is a direct, one-to-one thread with that event's organiser, not a group chat or announcement channel.
What this does and does not do
- Every message is a private conversation between you and one organiser. There is no shared event channel, no role-based channel, and no way to message other staff directly through this screen.
- Picking an event when you start a new message is what routes it to the right person — the message goes to that event's organiser.
- Replies stay in the same thread, oldest first, so you and the organiser can go back and forth without losing context.
How to start a conversation
- Go to Messages and click New Message.
- Choose the event you are writing about.
- Give it a subject and write your message (up to 5,000 characters), then send.
- Watch for a reply — it will land back in the same thread and bump your unread count.
Good to know
- The unread badge in the sidebar only counts messages sent to you, not ones you sent that are awaiting a reply.
- Replying to a thread keeps it addressed to whoever started it — you do not need to re-pick the event each time.
- A message and its subject are limited to 5,000 and 255 characters respectively — plenty for a real question, but not a place to paste a long document.
- Picking no event when you start a message means it is not tied to any organiser through that link, so it is easy to end up not reaching anyone useful — always pick the event it is actually about.
Troubleshooting
- I need to reach another staff member, not the organiser — there is no built-in way to do that from this screen; go through the organiser instead.
- I sent a message but nobody has replied — there is no read receipt or response-time guarantee shown here; the thread will simply show a reply once the organiser sends one.
- My message doesn't show which event it's about — that means no event was selected when it was sent; start a new one and pick the event this time so it is unambiguous.