Surveys
Organizer Guide
2 min read
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On this page
Build a post-event survey to collect structured feedback, beyond the free-text reviews on your public listing.
What you can do here
- See every survey you have created for this event, with its question count, response count, active/inactive status, and send mode.
- Create Survey to build a new one with any mix of question types.
- Open Results on any survey to see aggregated answers.
How to create a survey
- Give it a title and optional description.
- Add questions, each one of: Rating, Text, Multiple choice, NPS, or Yes/No. Multiple choice questions take a list of options; any question can be marked required.
- Decide whether it is Active — inactive surveys are saved but not sent or shown to attendees.
- Turn on Auto-send to have it emailed automatically a set number of hours after the event (1–720 hours), or leave it off to send manually.
Settings explained
- Auto-send / Send delay (hours) — if left off, the survey shows “Manual” in the list and nothing is emailed on its own; if on, the delay is measured from when the event ends.
- Question type — NPS specifically produces the 0–10 recommend-likelihood score used to compute your event’s Net Promoter Score.
Good to know
- The response count on the list updates live as answers come in — you do not need to reopen Results to see the total rise.
- An inactive survey does not send even if Auto-send is checked; both switches have to be in place for it to actually go out.
Troubleshooting
- Survey never sent — check both that it is Active and that Auto-send is on; a survey can be one without the other.
- Results page is empty — the survey has zero responses yet; it is not a data problem, just nobody has answered.