Pending Bookings
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On this page
If a booking in My Tickets shows as Pending rather than Confirmed, nothing has gone wrong — it just means one more step needs to happen before your tickets are locked in. There are two reasons this happens.
Reason 1: the organizer needs to approve it
Some events are set to approval mode, meaning every booking request is reviewed by the organizer before it is confirmed. If that is why your order is pending, you will have landed on an Order Under Review page after checkout, and no payment was taken from you at this stage.
- The organizer typically reviews requests within 24 hours.
- If your order is approved and there is nothing to pay, it is confirmed automatically and you get a confirmation email.
- If your order is approved and there is something to pay, you get an email with a payment link and a limited window (commonly around 30 minutes, though the organizer can set it differently) to complete payment before the approval expires.
- If the organizer declines your request, you will be notified by email and nothing is charged.
Reason 2: your payment is still being confirmed
Occasionally a card payment needs a moment to be confirmed after you submit it — for example, while your bank finishes verifying the transaction. In that case you will see a message saying your payment is being processed, and your booking stays pending until confirmation comes back. You do not need to do anything except wait; you will be moved to your confirmation automatically once it clears, and if it fails instead, you will be told and nothing will have been charged.
Good to know
- A pending booking is not held indefinitely — if you were approved for a paid event and let the payment window lapse without paying, the approval expires and the tickets go back on sale.
- You can find every pending order at any time from My Tickets, using the status filter to show only Pending.
- You can message the organizer directly about an approved booking while you wait, from the same booking in My Tickets.
Troubleshooting
- My booking has been pending for days — this usually means the organizer has not reviewed it yet. Try messaging them directly from your booking, or contact EventMann support if it has been an unusually long time.
- I got approved but missed the payment window — the approval will have expired and the tickets released; you will need to submit a new booking request.
- I paid but it still says pending — give it a few minutes in case your bank is still confirming the payment; if it does not clear, check My Tickets again before trying to pay a second time.