Event Email Templates

Every transactional email your attendees receive starts from a platform-wide default. This screen lets you override the wording and layout of that email for one event only, without touching the default or any other event. Reach it from Event → Manage → Attendee Comms → Email Templates.

What you can do here

• 14 overridable templates — Booking Confirmed, Pending, Approved, Rejected and Cancelled; Ticket Delivery; Refund Processed; Waitlist Confirmed and Promoted; Event Reminder (24h and 1h); Event Cancelled Notice and Updated Notice; and Post-Event Follow-up.
• Visual block designer — header, text, button, image, divider, spacer, alert and footer blocks, dragged into place and edited in a properties panel on the right.
• Load Demo — replaces the current blocks with a professionally designed starting point you then customise.
• Preview — renders the template as an attendee would actually see it.
• Send Test — emails the current draft to an address you choose, so you can check it in a real inbox before it goes live.
• Reset — deletes your override for that one template, reverting the event to whatever the platform default currently is.

How to customise a template

1. Open Attendee Comms → Email Templates and pick one of the 14 templates.
2. The editor loads your existing override if you have one, otherwise a copy of the current global default.
3. Add, remove or reorder blocks, and edit each block's content in the properties panel.
4. Use Preview to check the result, and Send Test to see it in an actual inbox.
5. Save. This creates (or updates) a per-event override; the global default and every other event are unaffected.

Good to know

• Resetting a template does not restore what you had before you started editing — it reverts to the platform default as it stands right now. If the platform default has itself changed since you first overrode the template, Reset gives you the new default, not your original starting point.
• An override only ever applies to the one event it was created on. Rolling the same wording out to several events means repeating the edit on each.
• The subject line is a plain string; the body is built from blocks (or raw HTML if you switch out of the block designer), not a WYSIWYG document, so exotic HTML/CSS pasted in from elsewhere will not carry over.

Troubleshooting

• My changes did not show up in the actual email attendees received — check you edited the right template for the right event; each of the 14 templates and each event is a separate override.
• Reset brought back different wording than I expected — Reset applies the current platform default, which can be newer than the version you originally copied.
• Send Test never arrived — check the address for typos first, then confirm your sending setup under Sender Identity if you have configured your own mail server.

Related

• Who your emails are sent from
• Attendee Announcements
• Ticket Design