Checkout Process
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Checkout is the single page where you pick your tickets, fill in your details, and (for paid events) move on to payment. This article covers everything on that page, what the fees mean, and what happens the moment you pay.
What is on the checkout page
- Ticket selection — a list of ticket types with + and − buttons to set the quantity of each. A type shows “Sold Out” or a sales-window message if you cannot buy it right now.
- Bundles — if the organizer has set any up, you can select one instead of choosing tickets individually; it sets the quantities for you at a single bundle price.
- Seat map — for seated events, an interactive map to click your seats on.
- Attendee details — your name, email, and (if the organizer asks) phone or address. If the event collects a name per ticket, you will fill in one row per ticket you are buying.
- Additional Information — any custom questions the organizer has added (dietary needs, T-shirt size, and so on). A field marked with an asterisk is required; the rest are optional.
- Promo code — click “Have a promo code?” to reveal a field, type your code, and click Apply. Applied codes show the saving and a Remove link if you change your mind.
- Age confirmation — only for events with a minimum age, a checkbox you must tick to confirm you meet it.
- Order total — a running breakdown of everything you are being charged, updated live as you change quantities.
What the order total is made of
| Line | What it means |
|---|---|
| Subtotal | The ticket price (or bundle price) multiplied by quantity, before anything else. |
| Discount | Taken off the subtotal if you applied a valid promo code. |
| Platform fee / Service fee | Covers payment processing and running the platform. The organizer chooses whether to absorb this cost themselves or pass it on to you — you will only see it as a line item when you are the one paying it. |
| Tax | Only shown when the organizer has a tax rate configured for your billing country or region. |
| Total | Everything above, added together — this is the amount your card will actually be charged. |
Paying
If there is anything to pay, clicking Proceed to Payment takes you to a dedicated payment page with a secure card box. Enter your card details there and click Pay — the box is provided directly by Stripe, so EventMann never sees or stores your card number.
Occasionally your bank asks for extra verification before it will approve the payment (a short pop-up to confirm it is really you). Complete that verification and you will be carried through automatically — you do not need to resubmit anything. If your bank cannot be reached to verify the payment, you will be asked to try again rather than being charged twice.
If the event is free, there is no payment page at all — the button reads Complete Booking instead, and submitting the form confirms your booking immediately.
What happens right after you pay
- You land on a confirmation page showing your booking reference (it starts with
BK-) and a summary of what you bought. - A confirmation email follows, with your tickets and QR codes attached as a PDF — this can take a couple of minutes to arrive, since the PDF is generated after your payment is confirmed rather than before.
- Your tickets are also always available from My Tickets in your account, so you never have to rely on finding the email again.
If the event uses approval mode
Some organizers review every booking before it is confirmed. In that case, checkout does not ask for payment at all — you submit your details, and your order sits as pending until the organizer approves or declines it. For a paid event, you will get a follow-up email with a link to pay once it is approved; for a free event, approval confirms it outright.
Good to know
- You do not need an account to check out — guest checkout is allowed unless the organizer specifically requires sign-in for their event.
- Discount codes are checked again the moment you submit the form, not just when you applied them — if a code expires or hits its usage limit in between, it is dropped and you will be charged the full price.
- Ticket availability is double-checked again right before you pay, so on a fast-selling event it is possible for a ticket type to sell out between when you started checkout and when you try to pay.
Troubleshooting
- A required question will not let me submit — every field with an asterisk under Additional Information must be filled in before the form will go through.
- My promo code was accepted but disappeared at payment — it was likely still valid when you applied it but expired, hit its usage limit, or was disabled before you finished checking out.
- It told me a ticket is no longer available after I had already selected it — someone else bought the last one first; go back and choose a different ticket type or quantity.
- There is no payment page and I expected to pay — the event most likely uses approval mode; you will be asked to pay only after the organizer approves your request.