Your Selection & Seat Holds
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On this page
EventMann has no shopping basket that you fill across several events. You pick tickets for one event at a time, on the event page and the checkout page. This article explains what is held for you while you do that, how long it lasts, and the one page called Your Cart that you may still run into.
What is held while you check out
- Seats on a seat map — the moment you click a seat during checkout it is held for you for 15 minutes. Nobody else can take it while your hold runs. Remove a seat and it is released immediately.
- General admission tickets — these are not locked to you one by one. Availability is checked when you submit your details and again when you pay, so on a popular event a ticket type can sell out while you fill in the form.
- Your order once you reach the payment page — your quote is kept for about half an hour, and any seats you chose are kept at least as long, so you can enter a card without losing them.
What happens when time runs out
Seats whose hold ran out go back on sale for anyone to take. You see a message such as Your seat holds have expired. Please select again. Nothing was charged, so there is nothing to refund. Go back to the event, pick again and continue. A seat someone else took in the meantime shows as This seat is no longer available.
Your Cart page
The page called Your Cart (/events/<id>/cart) lists what you have held for that one event, with the line Reserved for and a countdown, a promo code field, Proceed to Checkout and Clear Cart. It is not linked from the menus, because the checkout page does the same job: you choose tickets, enter a promo code and see the total on one page. If your cart is empty it says Your cart is empty and links back to the tickets.
Change your mind
- Use + and − next to a ticket type on the checkout page up to the moment you pay.
- Choosing a bundle sets the quantities for you; choosing single tickets afterwards replaces the bundle.
- Once an order exists you cannot add paid tickets to it. Start a new order instead. For a free extra ticket, such as a child’s place, ask the organizer: they can add one to your existing order.
Promo codes
- On the checkout page open Have a promo code? in the order summary.
- Type the code and press Apply. The saving appears in the total. Press Remove to take it off again.
- Codes are not case sensitive. A code can be tied to one event, be a percentage or a fixed amount, and have an expiry date or a limit on uses. A fixed amount only works for events in its own currency.
- The code is checked again when you pay. If it expired or ran out in the meantime, you are told before any money moves.
- Discounts also apply to bundle prices.
Good to know
- You do not need an account to hold seats or use a promo code.
- Fees and tax, where the organizer charges them, only appear in the total once at least one ticket is selected.
- Closing the tab does not cancel anything; the hold simply runs out.
Troubleshooting
- The seat I picked cannot be selected — your hold ran out, or someone else took it. Pick again.
- My promo code says invalid — check it belongs to this event, has not expired or run out, and fits the event currency.
- A ticket type disappeared while I was checking out — it sold out. Try another type.