How to Buy Tickets
Attendee Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
- 1. Step by step
- 2. Good to know
- 3. Troubleshooting
- 4. Related
Ready to get tickets? This walks you through the whole journey, from opening an event to having your tickets in hand. You do not need to create an account first — most events let you check out as a guest.
Step by step
- Open the event you want and check the date, time, and venue — and the refund policy, so you know your options if your plans change.
- Choose a ticket type and quantity using the + and − buttons. Some ticket types cap how many you can buy in one order, and a type can be marked sold out, not yet on sale, or closed.
- Check for bundles, if the event has any — a bundle groups several tickets together at one set price, usually cheaper than buying them separately.
- Pick your seats, if the event has a seat map — tap an available seat to select it; seats already taken or held by someone else will not be selectable.
- Fill in your details — your name and email are always required; phone and address only appear if the organizer asks for them. If the organizer collects a name per ticket, you will see a small form for each one.
- Enter a promo code, if you have one, under “Have a promo code?” and click Apply. The saving appears in your order total right away.
- Review your total, then click Proceed to Payment (or Complete Booking if the event is free and there is nothing to pay).
- Pay by card on the next page, if the event is not free — your card details go straight into Stripe's secure payment box; EventMann never sees or stores them.
- You are done — you land on a confirmation page, and a confirmation email with your tickets follows shortly after.
Good to know
- If you picked seats, they are held for you for a short time while you finish checking out — if you take too long, someone else can take them.
- Some events use approval mode instead of taking payment right away: you submit a request, the organizer reviews it, and you only pay once it is approved.
- For a free event, no payment page appears at all — your booking confirms the moment you submit the form.
Troubleshooting
- The ticket type I want is greyed out — it is sold out, or outside its sale window (not yet open, or already closed).
- My card was declined — nothing is charged when a card fails. Check the card details and try again, or use a different card.
- I filled in the form but nothing happened when I paid — some cards need an extra bank verification step; wait for it to finish rather than closing the tab.