Event Sponsors
Organizer Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Event Sponsors is where you sell sponsorship packages, review applications, collect payment, and track what each sponsor still owes you before the event goes live — things like a signed agreement or a logo file.
What you can do here
- Create sponsorship packages — name, price, currency, tier (Bronze, Silver, Gold, Platinum, or Custom), a cap on how many sponsors can buy it, a platform commission percentage, a benefits list, and visibility options (logo placement, banner ad, stage mention, booth space, social media, email blast).
- Review applications — filter by status (pending, approved, active, completed, rejected, cancelled, expired) with a count badge per tab.
- Approve or reject — approving starts a 14-day payment window; rejecting can include a reason shown to the sponsor.
- Mark Paid — record the amount and method once the sponsor has paid outside the platform; this activates the sponsorship.
- Track deliverables — add required or optional items with a due date, and mark each complete.
- Complete a sponsorship and message the sponsor directly, with an unread badge.
How to approve a sponsor and take payment
- Open the Pending tab and review the sponsor's application.
- Approve it — this sets a 14-day payment deadline and automatically creates three required deliverables: logo upload, signed agreement, and payment.
- Once the sponsor pays, open the approved sponsorship and use Mark Paid to record the amount and method — the sponsorship moves to Active.
- Mark each deliverable complete as the sponsor provides it.
- Once every required deliverable is complete, use Complete to close out the sponsorship.
Settings explained
- Platform commission % — the cut applied to the payment you record; it is calculated automatically when you mark it paid, you don't enter it again.
- Max sponsors — leave blank for unlimited; once reached the package stops being purchasable.
- Visibility options — these describe what the sponsor gets; the platform does not automatically place a banner or stage mention for you, they are a record of what you owe the sponsor.
Good to know
- An approved-but-unpaid sponsorship automatically expires if payment doesn't arrive within the 14-day window — a background check runs hourly and moves it to Expired.
- You cannot mark a sponsorship Complete while any required deliverable is still open — the action returns an error instead.
- Sponsor logos shown on tickets are pulled from Active or Approved sponsorships that have "Show on tickets" enabled — see Ticket Design.
Troubleshooting
- Complete does nothing or shows an error — a required deliverable (often the signed agreement or logo) is still marked incomplete.
- A sponsorship disappeared from Approved — it likely expired after 14 unpaid days; check the Expired tab.
- Mark Paid is unavailable — the sponsorship isn't Approved yet, or has already been paid.