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Event Vendors

Organizer Guide 6 min read

Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.

Event Vendors tracks the outside suppliers working your event — caterers, sound and light, photographers — from the first assignment through tasks, contracts and invoices to a review after the event. Open the event, then Team & Partners → Vendors. Vendors are separate businesses with their own EventMann account and vendor portal: you assign them here, and they answer, sign and invoice from their side.

What you can do here

  • Assign a vendor from the vendors an administrator has approved, with an optional service and an agreed fee.
  • Give a vendor tasks with a due date and follow them to completion.
  • Issue a contract that the vendor signs online, and read the signed copy.
  • Approve and pay invoices the vendor submits.
  • Review the vendor after the event.
  • Remove a vendor from the event.

Assign a vendor

  1. Open the Assign Vendor box at the top and choose the Vendor ①. The list is searchable and shows the company name with the contact name. Only vendors whose profile is complete and approved by an administrator appear. A vendor who has marked a day of this event as unavailable in their calendar carries “Not available on …” with the dates; you can still assign them, for example when they have told you they will make an exception.
  2. Optionally pick a Service ②: the list shows each approved vendor’s active services, grouped under the vendor’s company name. Pick one of the vendor you chose on the left; a service of another vendor is refused. Leave No specific service for an assignment without one.
  3. Optionally enter the Agreed Fee ③ in the event’s currency. It is a reference figure for you and the vendor; nothing is charged.
  4. Click Assign Vendor ④. The vendor is told, and the assignment waits as an invitation.

Each assigned vendor is a row with their company name, status, agreed fee and a small arrow that opens the details. A vendor who has not answered shows Awaiting response ⑤ next to the status Invited; they accept or decline from their own portal, and the status becomes Confirmed or Declined. A vendor can be assigned to an event only once.

The Assign Vendor box and three assigned vendors, one still waiting for an answer
The Assign Vendor box and three assigned vendors, one still waiting for an answer

Work with one vendor

Click a vendor’s row ① to open it. Three columns appear: Tasks, Invoices and Contracts, with the Performance Review underneath.

  • Tasks — type a title ③, optionally a date, and click + Add Task. Move a task between Pending, In Progress and Completed with its menu ②. A completed task cannot be reopened, and shows only its badge. The bin deletes a task.
  • Invoices — the vendor submits them from their portal; you see the number, the total and the status. Once there is an invoice, a Pay to block underneath shows the bank details the vendor saved (account holder, IBAN, BIC, bank) — the same ones printed on their invoice PDF. Approve ④ moves a Submitted invoice to Approved; Mark Paid then records that you have paid it. An invoice has to be Submitted before you can approve it and Approved before you can mark it paid.
  • Contracts — each contract is a row ⑤ with its status; View opens it. To issue a new one, give it a title, write the full terms and optionally pick an expiry date after today, then click Issue Contract ⑥. It is sent to the vendor at once.
  • Performance Review — choose a rating of 1 to 5 stars ⑦, add an optional comment and click Submit Review. There is one review per vendor and event; Edit review changes it later.
  • Remove Vendor at the bottom takes the vendor off the event after a confirmation.
One vendor opened: tasks, an invoice waiting for approval, a signed contract and the review
One vendor opened: tasks, an invoice waiting for approval, a signed contract and the review

Read a contract

View opens the contract page: the terms as you wrote them, when it was sent, when it expires, and — once the vendor has signed — the date, the address the signature came from and the signature itself. A contract that the vendor has not signed shows “Waiting for the vendor to sign” and offers Cancel contract; the vendor can then no longer sign it, and this cannot be undone. A contract that expired unsigned says so.

A signed contract with its dates and the drawn signature
A signed contract with its dates and the drawn signature

Settings explained

  • Agreed fee — informational only. It is not charged and not paid by EventMann.
  • Service — one of the chosen vendor’s active services, optional.
  • Contract expiry — optional, must be after today; empty means the contract does not expire.
  • Vendor status — Invited, Confirmed, Declined or Cancelled. The vendor changes it from their portal.
  • Not available on … — shown in the vendor list and on an assigned vendor’s row when the vendor blocked a day of this event in their own calendar. It is a warning from the vendor, not a lock. A vendor’s public profile lists their marked periods too, and shows you which of your upcoming events clash.

Good to know

  • EventMann does not move money between you and a vendor. Mark Paid is your record that you have paid the invoice.
  • A signed contract can never be cancelled. A contract that is Sent or has expired can be.
  • Who can do what: assigning vendors, tasks, reviews and removal need the Vendors permission; approving and paying invoices and issuing or cancelling contracts have their own permissions, so a team member may see an invoice and still not be able to approve it.

Troubleshooting

  • A vendor is missing from the list — their profile is still pending, was suspended, or is incomplete. An administrator approves vendors; you cannot approve them yourself.
  • The service is refused — it belongs to another vendor than the one you chose. Pick one listed under that vendor’s name, or none.
  • The vendor stays on Awaiting response — the vendor has not answered in their portal. Ask them to check their notifications, or remove and reassign them.
  • Approve or Mark Paid does nothing — the invoice is in the wrong status. It must be Submitted to approve and Approved to mark paid.
  • Cancel contract is missing — the contract is already signed or cancelled.

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