Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
Printable guides
The Help Centre articles for your role, bound into one document with a table of contents. Open a guide and print it, or save it as a PDF.
Organizer Guide
120 articles
Getting Started
Events & Tickets
- My Events
- Create Event
- Where did Edit Event go?
- Event Overview
- Details & dates
- Venue & seating
- Event Schedule
- Event status: publishing, pausing, cancelling
- Reschedule an event
- Duplicate an event and save templates
- Recurring events
- Ticket Types
- Ticket Bundles
- Flash Sales
- Pricing Rules
- Seat Map
- Booking Modes: Pay Now vs Request & Approve
- Virtual & Hybrid Events
- Ticket Attachments
Orders & Attendees
- Checkout Questions
- Orders
- Check-in & Entry Management
- Waitlist
- Ticket Transfers
- Event Refunds
- Group Booking Import
- Attendee Messages
- Surveys
- Ratings & Reviews
- Manual Orders
- Door Passes
- Cancellation Terms
- Order Detail & Timeline
- Cancel or Add Tickets on an Order
- Bring a Cancelled Order Back
- Booking Approvals
- Refund Requests
- Advanced Check-in
Memberships
Marketing & Growth
- Marketing
- Event Email Templates
- Discount Codes
- Social Media Integration
- SEO Settings
- Search Visibility on EventMann
- Attendee Announcements
- AI-Powered Tools
- White Label
- Who your emails are sent from
- Email Campaigns
- Sending, progress and unsubscribes
- Audience
- Landing Pages
- Push Notifications
- Your public organizer page and followers
- Enquiries
- After-the-event Follow-ups
Finance & Payments
Analytics & Reports
Team & Venue
- Event Staff
- Event Vendors
- Event Sponsors
- Staff Payroll
- My Venues
- Event Reminders
- Event Translations
- Ticket Design
- Volunteers
- The volunteer roster and CSV import
- Standing teams, leads and the core team
- Inviting volunteers to an event
- Recruiting with join links, sign-up and copied setups
- Volunteer roles and team leads
- Shifts and the volunteer rota
- Volunteer tasks
- The event task board
- The run sheet and the Live view
- Messages to your volunteers
- Volunteer hours and privacy
- The volunteer thank-you ticket
- Team inventory: overview
- Items: adding, finding and looking after them
- Purchases, receipts and the shopping list
- Event packing lists
- QR labels
Attendee Guide
32 articles
How to Find Events
How to Buy Tickets
Checkout Process
Your Selection & Seat Holds
Pending Bookings
Booking Confirmed
My Tickets
Ticket Details
Where Are My Tickets?
How to Get a Refund
How to Transfer Tickets
How to Contact the Organizer
Surveys, Polls & After-Event Emails
My Dashboard
Saved Events
For You
Social Feed
Following
Notification Preferences
Privacy & Data
Account Settings & Password
Volunteering at an event
Answering an invitation
My Volunteering: shifts and check-in
Your volunteer tasks
Sign up or join a team
Volunteer roles and My work
Team lead guide
Your team's inventory
Memberships
Buy, Renew or Give a Membership
Member Benefits
Vendor Guide
15 articles
Sponsor Guide
15 articles
Getting Started as a Sponsor
Sponsor Dashboard
Browse Packages
Understanding Sponsorship Tiers
How to Apply for Sponsorship
My Sponsorships
Sponsoring an Event Again
Paying for a Sponsorship
Your Logo and Where It Appears
Sponsorship Deliverables
Event Analytics
Engagement Analytics
Measuring Sponsorship ROI
Export Reports
Communicating with Organizers
Staff & Volunteers
17 articles
Getting Started as Staff
Staff Dashboard
Browse Events
How to Apply for Events
My Shifts
Understanding Your Schedule
Shift Swaps
Check-in & Check-out
My Tasks
Completing Assigned Tasks
Messages
Team Communication
Payments
Understanding Your Pay
Payment Methods
Setting Up Payment Method
Staff Profile
Venue Owner Guide
15 articles
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