Understanding Fees & Pricing
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
On a paid order three things can sit on top of the ticket price: the EventMann platform commission, an optional service fee, and tax. Separately, Stripe charges you its own processing fee. This article shows where each comes from, who pays it and how to set it for an event. The event settings live under an event’s Checkout → Payments tab.
Set it for an event
- Open your event and go to Checkout → Payments.
- Switch Absorb Booking Fees ① on or off.
- Enter the Tax Rate (%) ② and the Tax Label ③ shown to buyers, for example VAT.
- Click Save Changes ④.
- The Stripe Connect card ⑤ shows whether your account can take payments and links to the event’s revenue page.
Platform commission
- It is set by your pricing plan as a percentage of the ticket subtotal — the ticket price after any discount code or bundle price, before tax. Some plans also set a minimum and a maximum amount per ticket, and a plan can start charging only from a set date.
- Free orders never carry a commission, and a refund returns the commission on the refunded part.
- Your rate is on Settings → Billing under Your Plan.
Absorb Booking Fees
- On (the default) — the buyer pays exactly your ticket price plus tax. The commission is taken out of what reaches you, and no fee line appears at checkout.
- Off — the commission (and a service fee, if your plan has one) is added on top of the ticket price as separate lines at checkout. You then keep the full ticket price.
Service fee
A plan can carry a service fee made of a percentage plus a fixed amount per ticket. It is charged to the buyer only when Absorb Booking Fees is off and is kept by EventMann. If your plan has none, nothing is added.
Stripe’s processing fee
Stripe charges its fee to your Stripe account on every payment, because you are the seller. It depends on the payment method and country, so you do not set it — but you can see it: Money → Stripe Connect lists Stripe’s rate per method, and the Finance Overview and each event’s revenue page show the amount actually charged.
Worked example (illustrative rates)
A €40.00 ticket, a plan commission of 1% (€0.40) and a Stripe card fee of 1.5% + €0.25. Check your own rates before relying on these numbers.
| Absorb Booking Fees | Buyer pays | Platform commission | Stripe fee | You receive |
|---|---|---|---|---|
| On | €40.00 | €0.40 | €0.85 | €38.75 |
| Off | €40.40 | €0.40 | €0.86 | €39.14 |
With the switch off the buyer pays the commission, but Stripe’s fee is calculated on the larger amount charged, so it still comes off your side.
Tax
- Tax is worked out on the discounted ticket subtotal and added on top as its own line. EventMann has no tax-inclusive pricing for tickets.
- If you have tax rates set up, the rate that matches the buyer’s billing country is used and shown as its name and percentage (“VAT 19%”). Otherwise checkout falls back to the Tax Rate and Tax Label on this tab.
Good to know
- Free events carry no commission, service fee or Stripe fee.
- A discount code or bundle lowers the subtotal first; commission and tax are calculated on the lowered amount.
- Refunds follow the event’s cancellation terms; the link under the tax fields takes you to them.
Troubleshooting
- Buyers ask about an extra fee at checkout. Absorb Booking Fees is off for that event. Switch it on and the fee line disappears (the commission still applies, out of your side).
- My net is not ticket price minus commission. Stripe’s processing fee also comes off. It has its own column on the Finance Overview and its own card on the event revenue page.
- No tax appears on an order. No tax rate matched the buyer’s country, no default is set, and the event’s Tax Rate is 0.