Communication with Organizers
Vendor Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
The vendor portal has no messaging between you and organizers. What it does give you is a small number of automatic notifications and the information inside each assignment. This article lists what you will and will not be told, and how to reach an organizer when you need to.
What EventMann tells you
| When | You get |
|---|---|
| An organizer invites you to an event | Bell notification and email (setting Vendor updates). The email has the date, venue, service, agreed fee and the organizer’s notes. |
| An organizer sends a quote request from your public page | Bell notification naming them. It opens the Quote Requests panel on your dashboard, with their message. |
What you are not told
- A contract being sent, cancelled or expiring.
- A task being added or changed.
- An invoice being approved or paid.
- A review being posted.
- Your profile being approved.
For all of these, look at the dashboard counters — Pending Contracts, Tasks Overdue, Open Invoices — and at the lists they open.
What the organizer is told about you
- When you accept or decline an invitation: bell and email.
- Nothing when you sign a contract, change a task or submit an invoice. They see it on the event’s Manage → Vendors page when they look, so tell them yourself about important steps.
How to reach an organizer
- Use the contact details the organizer gave you in the invitation or the contract.
- Use the contact form on the organizer’s public page. Organizers keep their own email address off public pages, so a form is the route.
- For platform problems — your profile, a bug, a missing approval — use Support in the sidebar. It goes to the EventMann team, not to the organizer.
Good to know
- Agree the scope, the fee and the schedule in writing, and put the important terms in a contract.
- Details of the invitation — notes, service, fee — live in the email. Do not delete it until the event is over.
- You decide which emails you get under notification preferences in the avatar menu; the bell notification stays on.
Troubleshooting
- The organizer says they sent a contract and I see nothing. Open My Contracts; it is listed there even without a notification. If it is not, it has not been issued or it was cancelled.
- I answered an invitation but the organizer did not notice. They were notified. Follow up through their contact form.