Staff Payroll
Organizer Guide
3 min read
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On this page
Staff Payroll turns checked-out shift hours into pay you owe your event team, then walks each pay run through a locked review process before you export it.
What you can do here
- Generate a payroll period — pick a date range and the system pulls every completed shift in it.
- Edit individual line items — add a bonus, a deduction, or a note while the period is still open.
- Lock, approve, and mark paid — move the period through its review stages.
- Export — download the period as a CSV.
- Delete a period — while it is still open or locked.
How pay is calculated
- Only shifts where the staff member has actually checked out, with hours recorded, are included — an assignment with no check-out is skipped entirely, not paid as zero.
- Volunteers with no agreed hourly rate are skipped too — set a rate on their event application first if you want to pay them.
- The first 8 hours of a shift are paid at the staff member's agreed hourly rate; anything beyond 8 hours in that same shift is paid at 1.5 times that rate.
- Bonuses and deductions you add afterwards are added on top of the calculated total.
Settings explained
- Period from / to — the date range of shifts to include; you cannot create a period that overlaps one that already exists for this event.
- Bonus / Deductions — manual per-item adjustments, editable only while the period is Open.
- Status — Open, then Locked, then Approved, then Paid, in that order only; you cannot skip a stage or go backwards.
Good to know
- Payroll periods are recorded in US dollars regardless of the currency your event actually sells tickets in — treat the export as a pay reference, not a currency conversion.
- Locking a period recalculates its totals one last time and then blocks further item edits.
- Deleting is only possible while a period is Open or Locked — an Approved or Paid period cannot be deleted.
Troubleshooting
- A staff member is missing from the generated payroll — they never checked out of their shift, or they are marked a volunteer with no hourly rate set.
- I can't edit a bonus or deduction — the period has already been locked, approved, or paid; only Open periods accept edits.
- Generating a new period fails — the date range overlaps an existing payroll period for this event.
- Approve or Mark Paid doesn't work — the period must be Locked before you can Approve it, and Approved before you can mark it Paid.