Venue Photos & Gallery
Venue Owner Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Photos are the first thing organisers see for your venue, both in Browse Venues and on your Dashboard, so it is worth getting the first upload right — that first photo is the one that keeps showing up everywhere.
How to upload photos
- Open the venue from My Venues and click Edit.
- Scroll to the Photos section — there is no separate gallery screen, uploads happen from the same form as the rest of the venue’s details.
- Choose one or more image files and save the form. Accepted formats are JPG, PNG and WebP, up to 3 MB per image.
- New uploads are added to the end of the venue’s photo list — they do not replace or reorder anything already there.
Good to know
- The cover photo is simply the first photo in the list — whichever image you uploaded first is what appears as the thumbnail in Browse Venues, on your Dashboard venue card, and in an organiser’s booking-request form. There is no separate “set as cover” control, no drag-to-reorder, and no captions field.
- If you want a different cover photo, the only way today is to make sure the photo you want first is the one uploaded first — there is currently no in-app way to delete or reorder an individual photo once it has been saved.
- All uploaded photos show on the venue’s public page and on your own Edit form as a simple thumbnail grid, in upload order.
- A venue with no photos yet shows a generic placeholder icon everywhere a thumbnail would otherwise appear — it is not left blank, but it looks noticeably less complete next to venues that have real photos.
Tips for better venue photos
- Upload your best, most representative shot first — since it becomes the permanent cover image, treat the order of your very first upload batch as a decision, not an afterthought.
- Natural light — shoot during the day with blinds open; it reads larger and more inviting than a flash-lit interior.
- Multiple angles and setups — empty, and in at least one real configuration (theatre, banquet, reception), give organisers a much better sense of the space than one wide shot.
- Exterior and entrance — helps guests find the venue and gives organisers a sense of first impressions for attendees.
Troubleshooting
- My upload did not appear — check the file is under 3 MB and is a JPG, PNG or WebP; anything else, or an oversized file, is silently rejected by the file picker’s type/size filtering or fails validation on submit.
- I uploaded the wrong photo first and it is stuck as the cover — there is no reorder or delete control in the current form; contact support if a specific photo needs to be removed.
- The wrong photo shows on the organiser’s booking request page — that preview always uses the same first-in-list photo as everywhere else, so fixing it means fixing the underlying order.