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Organizer Dashboard

Organizer Guide 3 min read

Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.

Your dashboard is the first thing you see after signing in as an organizer — a quick read on how your events are doing before you dig into any one of them.

What you see

  • Sender-setup banner — shows only until you connect your own outgoing mail server under Settings → SMTP & Mail. Until then, every ticket, reminder and invoice your attendees receive goes out from the platform address instead of yours.
  • Total Events — every event you own, published and draft alike, with a count of how many are published underneath.
  • Total Attendees — confirmed bookings across all your events. Pending, cancelled and refunded bookings are not counted here.
  • Total Revenue — the sum of confirmed bookings' totals, grouped by the currency each event is priced in. Run every event in one currency and you see a single figure; run events in more than one and you see a line per currency instead of one misleading blended total.
  • My Events — the first five events on your account, each with its date, published/draft status, and an orders count. Unlike the stat above, that orders count includes bookings of every status, not just confirmed ones.

Getting to work

  1. Create Event (top right) opens the event wizard.
  2. Manage on any row jumps straight to that event's overview page.
  3. View all opens the full My Events list — the dashboard table is a preview, not the complete list.

Good to know

  • The five events shown are not sorted by date — they appear in whatever order the database returns. If the event you're looking for isn't there, use View all rather than assuming it's further down.
  • The revenue and attendee totals only ever count bookings with status confirmed — a booking still mid-checkout, or one that was cancelled or refunded, never inflates them.
  • The sender-setup banner is informational only; there's no way to dismiss it directly — connecting SMTP is what removes it.

Troubleshooting

  • Revenue looks lower than what I've actually sold — only confirmed bookings count. A booking still mid-checkout, or one that was cancelled or refunded, is excluded on purpose.
  • An event I created isn't in the table — the table only ever shows five. Use View all to search the full list.
  • The amber mail banner won't go away — it clears the moment a working SMTP connection is saved under Settings → SMTP & Mail, not before.

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