Flash Sales
Organizer Guide
3 min read
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On this page
A flash sale is a time-boxed percentage discount switched on for one or more ticket types — a 24-hour “20% off” push to create urgency.
What you can do here
- Create a flash sale — name, discount percentage, start/end time, and which ticket types it applies to.
- Activate or deactivate a sale without deleting it.
- Edit the details, or delete it entirely.
How to create a flash sale
- Enter a Sale Name and a Discount % between 1 and 99.
- Set Starts At and Ends At — the end must be after the start.
- Tick which ticket types the discount applies to.
- Save. A sale created this way is active by default and starts discounting the moment its window opens.
Settings explained
- Discount % — 1–99% off the ticket's price while the sale runs (see Good to know for how it combines with a pricing rule).
- Starts At / Ends At — the exact window the discount is live; outside it, tickets sell at their normal price even if the sale is still marked Active.
- Apply To Ticket Types — only active ticket types are offered; a sale can cover one type or several, all at the same discount percentage.
Good to know
- A flash sale stacks on top of a ticket type's active pricing rule, if it has one — the rule applies first, then the flash sale percentage comes off the already-adjusted price, not the original base price.
- However deep the combined discount, the price can never drop below 10% of the ticket's original base price.
- Saving a sale that overlaps another active sale on the same ticket type does not block the save — a warning banner appears instead. Overlapping sales on the same type produce an unpredictable result (only one discount actually applies), so treat the warning as a real signal to fix the dates, not a formality.
- A flash sale never changes a bundle's price — bundles sell at their own flat price regardless of any flash sale running on their component ticket types.
- Both conditions must hold for the discount to apply: the sale must be Active and the current time must fall inside its window. Toggling Active off pauses a sale instantly, independent of its scheduled end time.
Troubleshooting
- Discount is not showing on the ticket page — confirm the sale is Active, the current time is within Starts At/Ends At, and the ticket type was ticked when the sale was created.
- Got an overlap warning — another active sale already covers one of the same ticket types during an overlapping window; adjust one sale's dates or the ticket types it covers.
- Discount looks smaller than expected — a pricing rule may already be discounting the same ticket type; the flash sale is taken off that already-reduced price, and the combined discount is capped at 90% off the original.