Setting Up Stripe Connect
Organizer Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Stripe Connect is what lets EventMann route ticket money to your own bank account instead of holding it. You only need this if you plan to charge for tickets — organizers running exclusively free events can skip it entirely.
Why it works this way
- EventMann uses Stripe Connect destination charges: when an attendee pays, the charge is created on the platform and settles into your connected Stripe account, with your business — not EventMann — as the merchant of record on the buyer's statement. Stripe bills its processing fee to your account directly, and refunds and chargebacks come out of your balance. Your Stripe account must be verified for card payments before you can sell paid tickets.
- Stripe collects and verifies your identity and business documents directly — EventMann never stores card numbers, and never sees the documents you upload during onboarding.
- The platform commission is deducted automatically at the moment of charge, as an application fee, before the rest transfers to you. See Understanding Fees & Pricing for the exact mechanics.
How to connect
- Go to Settings → Billing & Payments → Stripe Connect.
- Click Connect with Stripe. EventMann creates a Stripe Express account for you and redirects you to Stripe's own hosted onboarding pages.
- On Stripe's pages, enter your business type, legal name and address, tax ID, and the bank account you want paid out to.
- Stripe may ask for a government-issued photo ID to verify your identity — this step is run and stored by Stripe, not EventMann.
- You are redirected back to EventMann when you finish. If Stripe still needs something from you, the status shows Pending Onboarding and lists exactly what is missing.
Understanding your account status
- Pending Onboarding — Stripe needs more information before it will enable charges. The page lists each missing item; click Continue Stripe Onboarding to pick up where you left off.
- Restricted — you submitted your details, but Stripe has additional requirements, some possibly past due. Left unresolved, these will eventually disable charges or payouts.
- Active — Charges Enabled, Payouts Enabled, and Details Submitted are all satisfied. This is also where your connected business name, country, and default currency are shown.
- Disconnected — you deauthorised the account, or it was never connected. No charges can route to you until you reconnect.
Good to know
- Opening this page requires you to re-confirm your identity if you have not done so recently — it is a sensitive, money-related screen, along with Billing and Payouts.
- Open Stripe Dashboard gives you a direct login link into your own Stripe Express dashboard, where you can see every transfer Stripe has made to your bank. Note that the payout schedule itself is not yours to set: accounts are on Stripe’s manual tier, and we release funds after your event has ended.
- Disconnecting stops new charges from routing to you, but any transfer Stripe already started still completes.
Troubleshooting
- “Onboarding incomplete” will not go away — click Continue Stripe Onboarding again; Stripe account links expire after a short time, and the Refresh action generates a fresh one.
- Verification looks stuck — check the email address you used with Stripe; rejected documents (blurry ID, mismatched name) are communicated by Stripe directly, not through EventMann.
- Cannot publish a paid event — paid ticket types require an active, charges-enabled Stripe account; free ticket types do not.