Privacy & Data
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
This page shows a plain summary of the personal data the platform holds about you, and gives you two direct actions over it: download a copy, or ask for your account to be erased.
What you can do here
- See a data summary — your booking count, review count, notification count, and the date your account was created
- Export your data — download everything tied to your account as a single JSON file
- Delete your account — permanently anonymize your account and personal data
What is in a data export
Clicking Export Data downloads a file called my-data-export.json straight to your device — it is generated on demand and is never stored on the server. It includes:
- Your profile (name, email, phone, bio, role, timezone, account creation date)
- Every booking, with its items, prices, and the attendee details recorded on each ticket
- Every review you have posted
- Messages you have exchanged with event organizers
- Your notifications and a recent slice of your account activity log
What deleting your account actually does
Account deletion here is an anonymization, not a total wipe. This matters because organizers are legally required to keep financial records of confirmed bookings, so instead of destroying every trace, the platform:
- Replaces your name, email, phone, and address on every booking with anonymous placeholders — the booking and its amount remain on record, but no longer identify you
- Blanks out any reviews you posted (they stop being visible, but the star rating history is preserved)
- Deletes your messages with organizers entirely, since there is no financial reason to keep those
- Deletes your in-app notifications
- Strips the IP address from your account activity log
- Removes your avatar and replaces your login details so you can no longer sign back in
This cannot be undone. There is no way to restore your name, email, or profile details on old bookings once you confirm deletion.
Good to know
- Organizers can see attendee details for their own events. When you book a ticket, the organizer running that event (and their team) can see the attendee name, email, and phone recorded on the booking — they need this to run check-in, answer questions, and process refunds. This is exactly the information anonymization scrubs when you delete your account.
- Deleting your account also signs you out everywhere immediately.
- You do not need to export your data before deleting your account — the two actions are independent, but exporting first is a sensible precaution since deletion cannot be reversed.
Troubleshooting
- My export download did not start — the file is built at the moment you click the button; if your booking history is very large this can take a few seconds, avoid clicking it more than once.
- I deleted my account by mistake — anonymization cannot be reversed, so contact support immediately; the sooner you reach out, the more likely anything still recoverable can be addressed.
- I still see old reviews with my name on other events — after deletion, review text is blanked, but if you exported data or took screenshots beforehand, those copies obviously are not affected by the deletion.