Attendee Announcements
Organizer Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Announcements are for reaching everyone who already has a ticket — a venue change, a schedule update, or anything else attendees need to know before or during the event. Reach it from Event → Manage → Attendee Comms → Announcements.
What you can do here
- Compose — a subject and a message, sent to a chosen slice of your attendees.
- Choose an audience — all attendees, holders of a specific ticket type, only attendees already checked in, or only attendees not yet checked in.
- Choose a channel — email, in-app notification, or both.
- Preview the recipient count — see how many people an audience and filter combination will actually reach before you send.
- Schedule for later — set a future date and time instead of sending immediately.
How to send an announcement
- Open Attendee Comms → Announcements and start a new one.
- Write the subject and message.
- Pick the audience (and a ticket type if you chose that filter) and the channel.
- Check the recipient count preview.
- Send immediately, or set a scheduled time to send later.
Settings explained
- Audience: All attendees — everyone with a confirmed booking on this event.
- Audience: Ticket type — only holders of the ticket type you pick, useful for a change that affects one price tier only (a different entrance, a different seating block).
- Audience: Checked in / Not checked in — splits by current check-in status, useful for day-of messages (“gate 3 is now open” vs. “doors close in 30 minutes, hurry”).
- Scheduled time — must be in the future; scheduled announcements are picked up by a background job that runs every five minutes, so expect a short delay around the scheduled time rather than a to-the-second send.
Good to know
- An announcement sent without a scheduled time goes out immediately when you press send — there is no confirmation step or undo.
- Message content is sanitised before storage and delivery, so scripts or unsupported markup you paste in will not survive.
- This is a one-way broadcast, not a conversation — if you need to reply to individual attendees, use Attendee Messages instead.
Troubleshooting
- Recipient count reads zero — usually the audience filter: a ticket-type filter with no confirmed holders, or a checked-in filter before doors have opened, legitimately returns nobody.
- Scheduled announcement went out a few minutes late — expected; the scheduler checks for due announcements every five minutes rather than continuously.
- Attendees say they never received it — check which channel you picked; an email-only announcement will not show as an in-app notification and vice versa.