Tax Rates
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On this page
Tax rates tell EventMann how much sales tax or VAT to add to a ticket price at checkout, based on where the buyer is billing from.
What you can do here
- Add a rate — a name, a percentage, a country, and an optional region, for every jurisdiction you need to charge tax in.
- Mark one rate as default — the rate applied when the buyer's country doesn't match anything more specific.
- Remove a rate — deletes it immediately.
How to add a rate
- Go to Organizer → Finance → Tax Rates.
- Enter a name (e.g. “VAT” or “GST”), the rate as a percentage, and a two-letter country code (e.g.
DE,US). - Optionally add a region (state or province) to scope the rate more narrowly than the whole country.
- Tick Set as default if this should be the fallback rate when no country/region match applies. Only one rate can be default — checking it here clears the flag on any other rate you already have.
- Click Add Rate.
How it's applied at checkout
EventMann applies exactly one tax rate to a booking — never the sum of several — to the whole ticket subtotal, not per ticket type. The buyer's billing country (and region, if given) resolves the rate in this order:
- A rate matching their exact country and region.
- A rate matching their country with no region set.
- Your rate marked Default.
- If none of those match but you have exactly one active rate configured in total, that single rate is used regardless of the buyer's location (keeps older single-rate setups working).
Tax is always added on top of the ticket price as its own line at checkout — EventMann has no tax-inclusive pricing mode. If no rate resolves at all, checkout falls back to the flat “Tax Rate” percentage on the event's own Payments settings, or 0% if that's blank too.
Settings explained
- Name — shown to the buyer next to the tax line at checkout (e.g. “VAT 19%”).
- Rate — 0–100%, two decimal places.
- Country — required, two-letter code. Only rates for the country the buyer enters as their billing country can match.
- Region — optional free text for a state or province. Leave it blank for a country-wide rate.
- Default — the fallback when nothing more specific matches. Only one rate per account can hold this flag at a time.
Good to know
- A rate only applies while it stays active. There's no edit-in-place on this screen — if a rate changes, delete it and add the new value.
- Tax rates belong to your organizer account, not a single event — they apply across every event you sell tickets for.
- The checkout preview shows the rate that would apply based on the prefilled billing country; the rate actually charged is re-resolved from what the buyer submits, so it can change if they enter a different country.
Troubleshooting
- “No tax showed up on an order” — no rate matched the buyer's country, no default is set, and more than one active rate exists (so the single-rate fallback doesn't apply either).
- “The wrong rate was charged” — check whether a country-only rate is shadowing a region-specific one you expected, or whether your default rate is broader than intended.
- “I need different rates per ticket type” — not supported; one rate applies to the whole booking subtotal.