Understanding Your Schedule
Staff & Volunteers
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Once an organizer assigns you to a shift, it lands on My Shifts — your schedule. This article goes deeper into what you're looking at and what each part means.
How your schedule is organized
- Shifts are grouped by event, with the event name as a heading, and the shifts inside each group ordered by date.
- Only shifts an organizer has actually assigned you to appear here. Applying to an event, or being approved for it, is a separate and earlier step that doesn't put anything on your schedule by itself — see How to Apply for Events.
- A single event can put several shifts on your schedule — for example a Friday setup shift and a separate Saturday event-day shift — each checked in and out independently.
What each shift shows
- Title — the name the organizer gave the shift, e.g. “Bar — Evening”.
- Date and time — the shift's date and its start and end time.
- Location — shown only if the organizer entered one for that shift; not every shift has a location set.
- Check-in / check-out times and hours worked — appear once you've actually checked in and out; blank until then.
The shift lifecycle
- An organizer creates the shift for their event: a title, date, start and end time, capacity, and optionally a location.
- They assign you to it once you're approved staff for that event. It now appears on your schedule.
- You check in when you start, and check out when you finish; your hours for that shift are calculated from those two timestamps.
- Up until you check in, you can request to swap the shift with someone else (see Shift Swaps); once checked in, the shift is yours to see through.
Good to know
- There's no separate calendar view or colour-coded status board — My Shifts is the one list, grouped by event, and it's the full picture of what you're assigned to.
- An organizer can still edit a shift's date, time, or location after assigning you, and there's no dedicated change notification for it — if a shift is coming up, it's worth opening My Shifts again close to the day rather than relying on what you were told when first assigned.
- Capacity is set per shift, not per event — an event can be full for one shift (say, Saturday) while still needing people for another shift on the same event (Sunday).
Troubleshooting
- A shift I was told about isn't on my schedule — being approved for the event isn't the same as being assigned to a shift; ask the organizer to assign you to it.
- The location is blank — the organizer didn't set one for that shift; message them, or check the event page, if you need an address.
- My hours worked look wrong — hours are calculated straight from your check-in and check-out timestamps, so an early check-in or a late check-out you didn't mean to record will throw the total off; message the organizer if it needs correcting.