How to Get a Refund
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On this page
Whether you get money back depends on the event's own refund policy, not a single platform-wide rule — every organizer sets their own. EventMann gives you two different ways to ask, and it helps to know which one applies before you use either.
Before you buy
Every paid event shows a refund policy note on the event page, below the ticket selection area, so you can check the terms before you commit to buying. It reflects that specific event's own choice — no refunds, refundable within a set number of days of purchase, or refundable any time — plus any extra notes the organizer added, not a generic platform-wide policy.
Two ways to get money back
1. Cancel Booking — instant, only within the organizer's own window
On My Tickets, a confirmed booking for an event that has not started yet shows a Cancel Booking button, unless the organizer has turned cancellations off entirely for that event. Clicking it cancels the booking immediately. If you paid, and the event's own settings still allow a refund at this point — some events allow it any time before the event, some only within a set number of days of purchase, some not at all — the booking is marked Refunded and a refund starts automatically in the same step. If the event does not allow a refund at this point, the booking is simply cancelled with nothing charged back.
2. Request Refund — asks the organizer to decide
Also on My Tickets, a paid confirmed booking for a future event shows a separate Request refund option. This does not cancel your booking or move any money by itself: you write a short reason, submit it, and the organizer reviews it and approves or declines. Use this route to ask for a refund outside the automatic window above, for example a genuine problem the standard window does not cover. You can only have one request open per booking at a time, and you are notified once the organizer responds either way.
How to request a refund
- Open My Tickets and find the booking.
- Click Request refund.
- Write your reason and click Submit request.
- Wait for the organizer to approve or decline — you are notified either way, and an approval starts the refund.
If the organizer cancels the whole event
This is the one case that needs nothing from you. If an organizer cancels their event outright, every confirmed, paid booking for it is refunded automatically, and you get an email once it is done. You do not need to cancel or request anything yourself.
How long the money takes to arrive
Once a refund is started, by whichever route triggered it, it is sent to your payment processor and confirmed back to EventMann asynchronously, so it does not land on your statement the moment the app shows “Refunded”. Budget several business days for it to appear on your card or bank statement, and check with your bank or card issuer if it still has not shown up well beyond that.
Good to know
- Both Cancel Booking and Request refund only appear for confirmed bookings on events that have not started yet — once the event begins, neither option is available on that booking.
- A refund can be partial — the amount is whatever the organizer, or the automatic rule, allows, not necessarily the full price paid.
- Once a booking shows Refunded, its tickets are no longer valid for entry.
Troubleshooting
- I do not see a Cancel Booking button — the organizer has switched off cancellations for this event, the event has already started, or the booking is not in Confirmed status.
- Request refund says I already have one open — only one request can be pending per booking at a time; wait for the organizer to respond to the existing one.
- My booking cancelled but I was not refunded — the event's automatic refund window had already passed at the moment you cancelled; try Request refund instead and explain the situation to the organizer.
- It has been a while and I still do not see the money — check that the booking status is actually Refunded first; if it is, the remaining delay is very likely your bank or card issuer's own processing time.