Organizer Settings
Organizer Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
- 1. What is in each group
- 2. Settings explained
- 3. Good to know
- 4. Troubleshooting
- 5. Related
Everything about your organizer account that isn't tied to a specific event lives here, reached from the Settings groups in the sidebar. It's split across five groups; each row below is its own screen.
What is in each group
| Sidebar group | Screens inside | What it controls |
|---|---|---|
| Account Settings | Account, Public Profile | Account redirects to the shared profile page (name, email, phone, avatar, timezone, password, 2FA) used by every role on the platform. Public Profile is the organizer-facing page: company name, vanity handle, tagline, bio, website, social links and logo. |
| Billing & Payments | Billing, Payment Settings, Stripe Connect | Billing holds the company details used on the invoices we send you, plus your last 10 invoices. Payment Settings sets your default display currency and lists which gateways the platform has enabled for you. Stripe Connect is the actual payout account. |
| Email Preferences, SMTP & Mail | Email Preferences is which platform notifications you personally receive (new booking, refund, low stock, weekly summary, and more). SMTP & Mail is the mailbox attendee-facing mail is sent from. | |
| Team & Access | Teams, Custom Roles, Permissions, White Label | Who is on your team and what they can do — see the dedicated Teams and Custom Roles articles for the detail. White Label lets you set a brand name, logo, favicon and colour scheme. |
| AI Settings | AI Settings | Turn on AI-assisted features and optionally supply your own Anthropic API key instead of relying on the platform's. |
Settings explained
- Vanity handle — typed as anything, saved lowercase with only letters, numbers and hyphens; a handful of reserved words are blocked and it must be unique across every organizer on the platform. Leave it blank for no public vanity URL.
- Default currency (Payment Settings) — controls how amounts are displayed to you; it does not change what currency Stripe actually settles in.
- Stripe Account ID (Payment Settings) — a manual, advanced field; the Stripe Connect screen is how you actually connect and verify an account.
- Own Anthropic API key (AI Settings) — leaving it blank on save keeps whatever key is already stored; a saved key is never shown back to you.
Good to know
- Billing and Stripe Connect ask you to re-confirm your identity if you haven't recently — a security step on the two screens that touch money, not a glitch.
- Password, 2FA and login email moved to the single account page every role shares; the old organizer-only account form now just redirects there.
- The platform-enabled gateways list on Payment Settings is informational — EventMann is Stripe-only, so there is nothing to actually choose there.
Troubleshooting
- I can't find where to change my password — that moved off organizer settings; it is on your account page, under Account Settings → Account.
- My saved Anthropic key won't show — by design; a blank field on save means “keep the existing key,” not “clear it.”