Financial Exports
Organizer Guide
2 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Use Exports to pull your booking and revenue data out of EventMann as a CSV file, or sync it straight into Xero.
What you can do here
- Export a CSV for a date range — reference, event, date, total, platform fee, net amount, and payment gateway per confirmed booking.
- Connect Xero, then sync the same period directly into your books through their API.
- Review export history — every export you've run, with its status and a download link once it's ready.
How to run an export
- Go to Organizer → Finance → Exports.
- Set the From and To dates for the period you want.
- Click Export CSV, or, if connected, Sync Xero.
- Watch the Export History table below — a new row appears for the run.
Connecting Xero
Before you can sync, click Connect Xero to authorise EventMann against your accounting account. Once linked, the connect link is replaced by a sync button for that provider.
This is not an instant download
- Clicking Export or Sync does not immediately hand you a file. It creates a row in Export History with status Pending, then Completed (or Failed) once the data has been gathered and, for Xero, pushed through their API.
- A download link appears in the row only once a CSV export reaches Completed. Xero syncs push data directly into your books instead — there's nothing to download for those.
- Revisit the Exports page to see the current status; it does not update live on its own.
- Only confirmed, paid bookings within the period are included — pending, cancelled, and refunded orders are left out of the totals.
Troubleshooting
- “My export has said Pending for a while” — leave the page and come back; the status updates once processing finishes. A run that stays Pending unusually long, or flips to Failed, is worth retrying with a narrower date range.
- “There's no download link on my row” — Xero rows sync directly into your accounting software and never produce a file; only CSV rows do.
- “The sync buttons aren't there” — you haven't connected that provider yet; use the Connect link first.
- “My numbers don't match my payout” — the export lists bookings by the date they were placed, while payouts follow Stripe's own payout schedule; the two rarely line up 1:1 for a given date range.