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Between choosing your tickets and paying for them, EventMann holds your spot for you — but only for a short while. This is what people mean by “your cart,” and the timing behind it is worth understanding before you start.
How the hold works
- 15 minutes — that is how long anything you reserve is set aside for you.
- Seat maps — if the event has assigned seating, the specific seats you click are held under your session for those 15 minutes. Nobody else can take a seat you are holding while your hold is active.
- General admission tickets — these are not individually locked to you the way seats are, so availability is checked again both when you submit your details and again right before you pay. On a popular event, it is possible for a ticket type to sell out while you are still filling in the form.
What happens if time runs out
If you do not finish within the window, any seats you were holding are released back for anyone to book, and nothing is charged to you — you simply have not paid, so there is nothing to refund. You will need to go back to the event and choose your tickets (and seats, if applicable) again. This limit exists so that reserved tickets cannot sit locked away from other buyers indefinitely; it also resets every time you interact with the page, so actively working through checkout keeps your hold alive.
Changing your order
- Use the + and − buttons next to a ticket type to change how many you want, right up until you submit the form.
- Selecting a bundle sets your ticket quantities to match that bundle automatically; picking one clears any individual ticket quantities you had set, and vice versa.
- Once you submit checkout, that locks in your ticket selection for this order — you cannot add more tickets to an order that has already been submitted; start a new booking instead.
Using a promo code
- Click “Have a promo code?”, type your code, and click Apply. If it is valid, the discount appears in your order total straight away.
- An applied code shows a Remove link if you want to take it off again before paying.
- Codes can be tied to one specific event, or work platform-wide; each one is either a percentage off or a fixed amount off, and some have an expiry date or a maximum number of uses.
- A fixed-amount code created for one currency will not apply to an event priced in a different currency — you will see it rejected as invalid rather than partially applied.
Good to know
- You do not need an account to hold tickets or apply a promo code — this all works for guest checkout too.
- A promo code that worked when you applied it is re-checked again at submit, so it can still be dropped if it expires or reaches its usage limit in the meantime.
- Fees and tax (if the organizer has either configured) only appear in your total once you have at least one ticket selected.
Troubleshooting
- The seat I picked is no longer selectable — your 15-minute hold on it ran out, or someone else claimed it after you navigated away and came back. Pick again.
- My promo code says invalid — check you typed it exactly as given (codes are case-sensitive), and that it is not for a different event or currency, expired, or already at its usage limit.
- A ticket type disappeared while I was checking out — general admission tickets are not held individually the way seats are, so a fast-selling event can sell out from under you. Try a different ticket type.