Shift Swaps

Can't make a shift you've been assigned to? A shift swap lets you hand it to another approved staff member on the same event, subject to the organizer signing off before anything actually changes hands.

Requesting a swap

1. Go to My Shifts and find the shift — you must not have checked into it yet.
2. Click Request Swap.
3. Either pick a specific colleague from the list (anyone else approved for that event), or leave it as Open (anyone) so no one in particular is named.
4. Optionally add a short reason.
5. Click Submit Swap Request. It now shows a Pending tag on Shift Swaps.

What happens next

• If you named someone, they see the request under their own Shift Swaps (as an incoming request) and can Accept or Decline it.
• Accepting moves it to Accepted and tells you they've agreed — but the shift hasn't actually moved yet.
• Declining cancels the request outright.
• Either way — Pending or Accepted — the event's organizer has the final decision. They review it and either Approve or Reject it from their side.
• Approved, with a named colleague — your assignment is reassigned to them; the shift moves onto their schedule and off yours.
• Approved, open (no one named) — your assignment is released; the organizer then reassigns the freed shift to whoever they choose. It isn't claimed automatically by anyone.
• Rejected — nothing changes; the shift stays yours exactly as it was.

Cancelling a request

You (as the requester) or the person you named can cancel a swap while it's still Pending or Accepted. Once the organizer has approved or rejected it, the decision is final and can't be undone from here.

Good to know

• You can only have one pending swap request per shift at a time — cancel the existing one before submitting another for the same shift.
• You can't name yourself as the target, and you can't name someone who isn't approved staff on the same event.
• Requesting or accepting a swap doesn't check whether the other person already has a clashing shift at that time — it's still worth checking each other's schedules before agreeing. The organizer's approval does catch it, though: if giving the named colleague your shift would double-book them against something else they're already assigned to, approval is refused and the organizer is shown which shift it clashes with, so it can't happen by accident at that final step.
• An accepted swap is not the same as an approved one — you still need the organizer to sign off before you're actually off the hook for the original shift.

Troubleshooting

• My swap has said “Accepted” for days — that only means your colleague agreed; it's still waiting on the organizer to approve it. Message them if the shift is close.
• I can't submit a new swap request for this shift — there's already a pending request against it; cancel that one first.
• The colleague I wanted to swap with isn't in the list — the dropdown only offers staff already approved for the same event; they need to be approved first.
• My swap was approved but I still see the shift — an open, no-target approval releases your assignment without necessarily handing it to anyone straight away; check with the organizer on who it went to.

Related

• My Shifts
• Understanding Your Schedule
• How to Apply for Events