Ticket Types
Organizer Guide
4 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Ticket types are the products attendees actually buy — general admission, VIP, a discounted early bird. Every price shown anywhere in the app (event page, checkout, tickets) starts from what is configured here.
What you can do here
- See capacity at a glance — the four stat tiles at the top (Total Capacity, Tickets Sold, Available, Sell-Through) sum every ticket type on the event.
- Add a ticket type — the collapsible form at the bottom of the list.
- Edit inline — click Edit on any row to expand its fields without leaving the page.
- Activate or deactivate — an inactive type disappears from the public checkout immediately; it does not touch tickets already sold.
- Delete — only offered once a type has zero confirmed sales.
- AI pricing tools (when AI features are enabled) — suggested tier pricing, an AI-written description, and upsell add-on ideas.
How to add a ticket type
- Open Add Ticket Type at the bottom of the page.
- Enter a Name and Price (0 for free).
- Set Capacity — the maximum ever sellable of this type.
- Optionally set a Max Per Order, a sale window, and a description.
- Leave Active checked to make it purchasable immediately, then save.
Settings explained
- Price — the base price, before any pricing rule or flash sale discount. Any price above 0 requires a verified Stripe Connect account; a free ($0) type always works without one.
- Capacity — cannot be reduced below the type's current confirmed sold count; the field's minimum adjusts automatically as tickets sell.
- Max Per Order — the most one attendee can buy in a single checkout (1–100, defaults to 10).
- Sale Starts / Sale Ends — independent of the event's own dates. Outside this window the type cannot be added to a cart even while Active is on.
- Description — rich text, shown to attendees under the ticket name.
- Active — unchecking it pulls the type off the public checkout instantly; existing bookings are unaffected.
Good to know
- The price shown next to a ticket type here is the base price. If an active pricing rule or flash sale is currently discounting it, a second “current” price appears underneath — see Pricing Rules for exactly how that number is derived.
- The Sold figure shown here and across Manage is drift-proof: it is derived from confirmed bookings rather than a running counter, so it can never overstate real sales.
- Deleting checks the true confirmed-sales count at the moment you click delete, not a cached number — so a type that never actually had a confirmed booking can always be deleted, even if a stale count once suggested otherwise.
- A ticket type included in a bundle keeps its own price and sale window here; the bundle has a separate, fixed price that does not follow this type's discounts.
Troubleshooting
- “Cannot delete a ticket type that has sales” — at least one confirmed booking still references it. Check Orders; a booking that is cancelled or refunded but has not fully released will still block deletion until its status updates.
- Capacity field will not accept a lower number — the new value is below what is already confirmed sold; the minimum shown next to the field is the floor.
- Paid ticket type will not save — the organizer account is not connected to Stripe yet. Free ($0) types always work; anything above 0 needs Stripe Connect finished first.
- Attendees cannot buy a type that looks Active — check Sale Starts/Sale Ends; a type outside its own sale window is hidden from checkout even when Active is checked.