Getting Started as a Vendor
Vendor Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
This guide covers everything that happens between creating a vendor account and being bookable: getting approved, filling in the details organizers actually see, and listing at least one service.
How to set up your account
- Register as a vendor — use the “Become a Vendor” link to sign up directly with the Vendor role. If you already have an EventMann account under a different role (attendee, organizer, etc.), go to your account menu instead and apply for the Vendor role there — that application goes into an admin review queue rather than switching immediately.
- Fill in your company profile — from the sidebar, open Edit Profile. Only Company Name is required to save, but a bio, website, phone, and address are what organizers actually see on your public listing.
- Add your tax ID or registration number — these two fields are not shown publicly; they exist purely so the admin reviewing your application has something concrete to check before approving you.
- List at least one service — go to Service Catalog → Add Service and set a price. A vendor with no active service has nothing for organizers to compare or attach to an assignment.
- Wait for your profile to be approved — a banner on your dashboard and profile page reads Pending until an admin reviews you. There is no self-service way to skip this.
Two separate approvals
Getting the Vendor role and being visible as a vendor are two different gates, and mixing them up is the most common source of confusion:
- The Vendor role on your account — granted instantly if you registered directly with vendor intent, or after admin review if you applied for it from an existing account.
- Your vendor profile status (Pending / Approved / Suspended) — a separate admin decision on your company profile. Only an Approved profile appears in the public marketplace, and an organizer cannot assign an unapproved vendor to their event at all — the platform blocks it outright.
Good to know
- Payment for your work happens outside the platform. There is no on-platform payout system for vendors today: you submit an invoice, the organizer approves it, and they mark it Paid once they have actually settled with you (bank transfer or however you agreed). Settle the payment method directly with the organizer — the platform does not move the money.
- An admin can suspend an approved profile at any time, which immediately drops you out of the marketplace and blocks new assignments, without deleting anything you have already built.
- Specializations (free-text tags you add on your profile) and the price on each service are what the marketplace search and filters actually key on — see the Marketplace Visibility article for specifics.
Troubleshooting
- My profile still says Pending after several days — there is no fixed review time; approval is a manual admin action. Make sure your company profile is fully filled in, since a bare company name gives a reviewer nothing to check.
- An organizer says they cannot assign me to their event — this fails outright while your profile status is Pending or Suspended. Check the status banner on your dashboard.
- I have no invitations and nothing shows in the marketplace — confirm your profile is Approved and that you have at least one active, priced service; an approved profile with zero services still shows up but with nothing to quote from.