My Tickets
Attendee Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Your account keeps a permanent record of every event you have booked, whether you paid or the ticket was free. My Tickets is where you find them, view or download a ticket, and start a cancellation or refund request while there is still time.
What you can do here
- Search and filter — search by booking reference, event name or the name on the booking, or filter to All bookings, Upcoming, Past, Confirmed, Pending, Cancelled or Refunded.
- View or download each ticket — once a booking is confirmed, every ticket in it gets its own View and Download buttons, plus a single Download for the whole order when it has more than one ticket.
- Message the organizer — a direct line to ask about parking, access or anything else, for as long as the booking stays confirmed and the event has not ended.
- Cancel or request a refund — shown on confirmed bookings for events that have not started yet.
- Leave a review — appears once the event date has passed.
How to find a booking
- Open My Tickets from the account menu.
- Type part of the booking reference, the event name or the attendee name into the search box, or leave it blank to see everything.
- Use the status dropdown to narrow the list, for example to see only Upcoming or only Refunded bookings.
- Click the event image or title to open the event, or use the buttons on the card for ticket actions.
Booking status meanings
| Status | What it means |
|---|---|
| Confirmed | Payment, if any, went through. Your tickets exist and can be viewed and downloaded. |
| Pending | Waiting on the organizer's approval or on payment to finish. No tickets yet. |
| Cancelled | The booking was cancelled and was not eligible for a refund, or nothing was owed. |
| Refunded | A refund has been issued for this booking, in full or in part. |
Good to know
- The Cancel and Request refund buttons only appear on confirmed bookings for events that have not started — once the event begins, both disappear from this page.
- An organizer can turn off self-service cancellation for their event entirely; when that happens, the Cancel button is simply not shown, whatever the booking status.
- The search box and the status dropdown work together — you can search within a filtered status, not just across everything.
Troubleshooting
- The page says I have no bookings at all — you have not completed a booking with this account yet, or you are signed in with a different account than the one used at checkout.
- My search or filter shows nothing — the combination just does not match anything; use Clear filters to see the full list again.
- I cannot see Download for one of my tickets — the booking is still Pending, not Confirmed; tickets only appear once payment and any organizer approval are complete.