Notification Preferences
Attendee Guide
2 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
This page is a grid: one row per notification type, one column per delivery channel. Tick or untick a box to control exactly which updates reach you and how.
The channels
- Email — always available
- Push — always available (browser or app push notifications)
- SMS — only shown once this channel is enabled on the platform; if you do not see this column, it is not switched on for your account yet
- WhatsApp — same as SMS, only shown once enabled
The notification types
- Booking Confirmed — sent right after a purchase completes
- Event Reminders — sent as an event you are booked into gets close
- Ticket Transfers — sent when someone transfers you a ticket, or when a transfer you sent is accepted or expires
- Waitlist Promotions — sent if you were on a waitlist and a spot opens up for you
- Marketing — promotional messages, campaigns, and offers
How to change your preferences
- Open Notification Preferences from your account menu.
- Tick or untick each checkbox for the combination of channel and notification type you want.
- Click Save Preferences at the bottom of the grid.
Good to know
- Every checkbox is ticked by default until you change it — the platform assumes you want to hear about your own bookings, reminders, and transfers unless you say otherwise.
- Turning off Marketing here stops promotional messages without affecting transactional ones like Booking Confirmed or Ticket Transfers, which is deliberate: you can opt out of marketing while still getting notified about your own bookings.
- Saving the form only ever changes the channels that were actually visible to you on the page — if SMS or WhatsApp are hidden for your account, saving will not accidentally switch them on or off.
Troubleshooting
- I am not receiving a confirmation email — check that Email is ticked for Booking Confirmed on this page, then check your spam folder before contacting support.
- I don't see SMS or WhatsApp columns — those channels are not enabled on the platform yet; there is nothing to configure until they are turned on.
- I keep getting marketing messages after unticking the box — make sure you clicked Save Preferences after unticking; the grid does not save automatically as you click checkboxes.