Payouts
Organizer Guide
3 min read
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On this page
Use Finance → Payouts to reconcile bookings paid outside Stripe — cash, box office, or any other manual payment method. Bookings paid by card through Stripe Connect never appear here: Stripe already settles those directly into your connected account and out to your bank on its own schedule.
The two payout paths
- Card payments (Stripe) — settle automatically the moment the charge succeeds. The platform commission is deducted as an application fee and the rest transfers straight to your connected Stripe account; Stripe then pays your bank on the schedule you control from your own Stripe Express dashboard (open it from Settings → Billing & Payments → Stripe Connect → Open Stripe Dashboard). A per-event breakdown of these transfers is on that event's Manage → Payouts tab.
- Everything else (cash, box office, manual) — nobody moves this money automatically, so it needs a manual record. That is what this Finance → Payouts screen is for.
How to generate a manual payout
- Go to Finance → Payouts.
- Pick a From and To date — it defaults to last month.
- Click Generate Payout. EventMann gathers every confirmed, non-Stripe booking paid in that window that has not already been included in an earlier payout, and creates one payout record per currency involved.
- The new payout starts in Pending status; it is reviewed and processed on the platform side before the status moves to Paid.
Statuses explained
- Pending — created, awaiting review.
- Processing — approved and being prepared for payment.
- Paid — funds have been sent to you outside EventMann.
- Failed / Rejected — something went wrong, or the request was declined; check the notes on the payout's detail page.
Good to know
- You cannot request the same booking twice: once a booking is included in a payout, it is excluded from every later one.
- Two overlapping date ranges will not both go through — generating a payout that overlaps a Pending, Processing, or already-Paid one is blocked.
- Bookings in different currencies are never mixed into one payout amount; a period with both EUR and USD sales produces one payout row per currency.
- Opening this page requires a fresh identity re-confirmation, the same as Billing and Stripe Connect — it is a sensitive, money-related screen.
Troubleshooting
- “No payouts” even though I have plenty of sales — if every booking was paid by card, that is expected: card sales never generate a manual payout, since Stripe already paid you directly.
- Generate Payout produced a €0.00 row — there were no unpaid non-Stripe bookings in that window; a zero-amount payout is still created so you have a record the period was checked.
- Payout stuck on Pending — it is awaiting review and does not move itself to Paid.