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Adding a Venue

Venue Owner Guide 4 min read

Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.

Adding a venue creates the listing organisers will browse and search. Everything here can be edited later, but capacity, location and photos are what most affect whether an organiser finds and picks your space.

How to add a venue

  1. Go to My Venues → Add Venue.
  2. Name — required. Used everywhere the venue is displayed, and the URL slug is generated from it automatically (a duplicate name gets a numeric suffix, e.g. “grand-hall-1”).
  3. Description — a rich-text field (formatting, links, inline images). This is the only long-form pitch for your space, so cover its character, typical event types and anything an organiser would otherwise have to ask about.
  4. Address, city, country — plain text fields, no postcode/state shown on the create form and no map or geocoding: what you type is exactly what organisers see. City and country are also what the Browse Venues search matches against, so keep them accurate and consistently spelled if you list more than one venue in the same area.
  5. Timezone — defaults to UTC if left blank. This is the venue’s own timezone, used when checking date/time availability — get it right if the venue is somewhere other than where you personally are.
  6. Capacity — a single overall number (not per layout). This is the figure organisers filter and compare on; if your space holds different numbers depending on layout, put your largest sensible figure here and use zones on the Floor Plans designer to break it down by configuration.
  7. Website — optional, must be a valid URL.
  8. Business / venue registration reference — proof that you operate or are authorised to list this venue (e.g. a company or registration number). This is reviewed by EventMann staff before the listing goes public — it is not shown to organisers.
  9. Amenities — free-text tags you add one at a time (press Enter or click Add). There is no fixed list to pick from, so use consistent wording across your venues (e.g. always “Wi-Fi”, not sometimes “WiFi”).
  10. Photos — upload one or more images (JPG, PNG or WebP, up to 3 MB each). See Venue Photos for how the cover photo is chosen.
  11. Active — on by default. This is your own visibility switch; it does not bypass the separate approval review.

Settings explained

  • Capacity vs. zone capacity — the venue’s top-level capacity is a single headline number shown on cards and search results. Per-layout capacity (standing vs. seated vs. banquet) lives separately in the zone/seat designer, not on this form.
  • Amenities — stored as a plain list of strings against the venue; there is no icon set or category grouping, they simply render as tags.
  • Business/venue registration reference — leaving it blank does not block submission, but an admin reviewing an unverifiable listing is more likely to reject or query it.

Good to know

  • A new venue is created with review status Pending and is invisible to organisers (both in search and in Browse Venues) until an admin approves it — usually within 1–2 business days.
  • Every field you enter here can be changed later from Edit, except the address is not geocoded or validated against a map — there is no autocomplete and no coordinate stored, so a typo simply displays as a typo.
  • Fire-safety and occupancy limits are your responsibility to get right in the Capacity field — the platform does not check it against anything.

Troubleshooting

  • My venue saved but I cannot find it in search — new listings start Pending and are excluded from every organiser-facing view (search, Browse Venues, direct link) until approved.
  • The slug/URL for my venue looks wrong — it is generated once from the name you entered; renaming the venue later regenerates it, so any link you shared before the rename will 404.
  • I want a different capacity depending on the layout — the venue-level Capacity field is a single number; use Floor Plans & Layouts to give each zone its own capacity.

Need more help with this topic?

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